Technology Innovation and Data Specialist

Four Seasons Hotel and Private Residences New Orleans is seeking a Technology Innovation and Data (TID) Specialist to join our dynamic Information Technology team. In this role, you will assist the management team in the efficient operation and maintenance of all computer systems, data, and voice communications activities throughout the property.

What You'll Do

• Maintain and support critical hotel technology systems, including the Property Management System (PMS), Call Accounting, HSIA, PABX, and Food & Beverage Point of Sale (POS) platforms, ensuring maximum uptime and reliable 24/7 operations.
• Provide systems administration and end-user support, including user account management, access configuration, troubleshooting, documentation, and training on hardware and software systems.
• Assist with server and infrastructure management, including performance monitoring, operating system upgrades, maintenance, troubleshooting, and overall technology environment reliability.
• Deliver technical support across all property applications, including back-office, sales and catering, human resources, and other business systems, while managing service restoration, issue resolution, and cybersecurity protections such as virus prevention., * Work Tuesday-Saturday schedule with flexible shifts including mornings, nights, weekends, and holidays. Sundays may also be required.
• Collaborate closely with cross-functional team members to efficiently troubleshoot, resolve, and escalate Help Desk tickets, ensuring timely and effective service delivery.
• Extended periods of desk-based work, utilizing computer technology, Microsoft Teams, and Microsoft 365 applications throughout the shift to facilitate communication, documentation, and operational support

• 4-year college degree or at least 1 year in IT experience, hotel experience preferred
• Reading, writing and oral proficiency in the English language
• Proven ability to maintain a safe working environment while demonstrating professionalism, sound decision-making, and exceptional organizational skills.
• Ability to interpret and analyze data, quickly grasp technical concepts, and apply operations knowledge to drive efficient and effective outcomes

• Excellent Mentoring, Training and Development Opportunities
• World Class Medical, Dental, and Vision Insurance Program
• 401k participation with a company matching program
• Discounted Stays at Four Seasons Worldwide after 6 Months
• Holiday and Vacation pay (9 paid Holidays including Mardi Gras)
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Discounted parking near hotel
• And much more!

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.