Salesforce Quality Assurance Engineer (Remote)

ICF seeks a skilled Quality Assurance (QA) Engineer to ensure the quality and reliability of a mission-critical Salesforce-based SaaS solution for the US Department of Homeland Security. The QA Engineer will develop and execute test plans, validate system functionality, and ensure compliance with federal security standards.

Remote work is authorized. Must support US Eastern time zone working hours.

• Develop, document, and execute comprehensive test plans, test cases, and test scripts to validate Salesforce-based system functionality, workflows, and integrations.
• Perform functional, integration, regression, and performance testing to ensure the solution meets stakeholder requirements and federal compliance standards.
• Validate data migration from legacy systems, ensuring data accuracy, integrity, and completeness.
• Collaborate with developers, business analysts, and stakeholders to understand requirements, user stories, and system workflows to design effective test strategies.
• Identify, document, and track defects using tools like Jira, ensuring timely resolution and retesting.
• Participate in Agile ceremonies (e.g., sprint planning, daily stand-ups, reviews) to provide quality assurance insights and align testing with sprint goals.
• Support user acceptance testing (UAT) and validate training materials to ensure usability and adoption.
• Create and maintain QA documentation, including test results, defect reports, and quality metrics, for gate reviews and project deliverables.
• Contribute to continuous improvement of testing processes and tools to enhance efficiency and coverage.

• Candidate must have a Public Trust or an Active Secret clearance.

• U.S. Citizenship is required due to federal contract requirements.

• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

• 3+ years of experience and proven proficiency with Agile project management tools (Jira) and Microsoft Office Suite.

• 1+ years of experience delivering user training or creating technical documentation.

• Experience testing Salesforce solutions for federal government clients, particularly DHS or DoD.

• Familiarity with cybersecurity compliance testing and ATO processes.

• Experience testing compliance with Section 508 of the Rehabilitation Act.

• Experience with automated testing tools for Salesforce environments.

• Prior experience delivering user training or creating technical documentation.

• Highly effective analytical and problem-solving capabilities.

• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.

• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.

• Organized, detailed oriented and able to prioritize and multi-task.

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplacediscriminationrigh t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is : $67,355.00 - $114,503.00 Nationwide Remote Office (US99)