Network Support Level 2 NOC

• As a Technical Support Specialist within the Global Enterprise Customer Care (WGECC) team, will provide premier support to our enterprise customers.
• Will serve as the face of the company, troubleshooting network issues, maintaining network devices, and acting as a strong customer advocate to ensure timely, best-in-class resolutions., * Provide front-line technical support and troubleshooting for customer network issues.
• Perform circuit testing, manage SD-WAN routing, and maintain devices within customer networks.
• Monitor ticket queues and escalate unresolved issues to ensure SLA compliance.
• Document all customer interactions accurately using provided ticketing toolsets.
• Mentor less-experienced team members.
• Maintain strict user, customer, and departmental confidentiality at all times.

• Experience: 3 to 5 years working in a Network Operations Center (NOC) environment.
• Clearance: Ability to obtain a Government Confidential Security Clearance.
• Education: Bachelor's degree or equivalent relevant work experience.
• Technical Experience: Proven background in networking technologies (e.g., SDWAN, routing, switching, and wireless) as well as circuit testing.
• Language: Fluency in English (written and verbal).
• Attributes: Highly organized, detail-oriented, team-centric, and customer-focused with a strong sense of urgency., * Degree in Information Technology (IT).
• Active industry certifications (e.g., Cisco CCNA or Juniper JNCIA).
• Previous experience in a service provider or IT service desk environment.
• Familiarity with ITIL methodology and ticketing software.

Progress on your journey to success! ECLARO is currently recruiting for a Network Support Level 2 NOC in the Cary, NC area for one of our clients. ECLARO's client is a leading provider of healthcare workforce software and solutions. If you're up to the challenge, then take a chance at this rewarding opportunity!