Scrum Master
Role details
Job location
Tech stack
Job description
We are seeking an experienced Scrum Master to support the Pay Portfolio within Crew Systems, focused on applications supporting Pilots and Flight Attendants. This is a newly introduced Scrum Master role for the team, and the ideal candidate will bring strong Agile expertise along with the ability to coach, guide, and mature a team that has limited prior Agile experience. This Scrum Master will partner closely with a single development team of approximately 20 engineers (a mix of onshore and offshore resources), helping to establish and reinforce Agile best practices while ensuring consistent delivery and accountability., * Serve as the Scrum Master for one development team, facilitating all core Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Coach the team on Agile and Scrum principles, helping to implement and mature Agile processes in an environment with limited prior Agile adoption
- Guide the team in establishing effective workflows, roles, and norms while reinforcing accountability and continuous improvement
- Partner with Product Owners, engineering leadership, and stakeholders to ensure alignment on priorities, scope, and delivery expectations
- Identify and remove impediments, escalating risks and issues as needed to ensure smooth sprint execution
- Track and report on Agile metrics (velocity, sprint commitments, delivery trends) and use insights to drive improvement
- Foster collaboration across a distributed team (onshore/offshore) and help promote clear communication and transparency
- Bring enough technical understanding to engage credibly with engineers, ask the right questions, and challenge assumptions when needed
Requirements
- Strong hands-on experience as a Scrum Master supporting development teams in an Agile/Scrum environment
- Proven ability to coach teams that are new or relatively immature in Agile practices
- Deep understanding of Scrum ceremonies, Agile frameworks, and best practices, with the confidence to hold teams accountable
- Experience working with medium-to-large development teams, including distributed/onshore-offshore models
- Solid technical aptitude with the ability to understand system-level discussions and "call out BS" when necessary
Technical Environment (Working Knowledge Preferred)
- AWS (including ECS)
- Messaging frameworks (Kafka or similar)
- Relational databases (Postgres, MySQL)
- Web services and APIs
- Data-intensive systems and integrations
Nice to Have:
- Experience supporting payroll, compensation, or crew-related systems
- Prior experience introducing Scrum Master roles into teams without existing Agile structure
- Scrum Master or Agile certifications (CSM, PSM, SAFe, etc.)