Salesforce Architect

This position functions as a Salesforce Application Architect. supporting the modernization and ongoing operations of critical Child Welfare and State Hospital systems. These systems are essential to the delivery of services to vulnerable children and families across Michigan and require high availability, scalability, and compliance with state and federal standards.

The architect is responsible for leading the design, development, and implementation of enterprise-grade Salesforce solutions, ensuring architectural integrity, platform optimization, and alignment with strategic and operational goals. This includes transitioning legacy systems to a modern Salesforce-based platform, with a focus on Sales Cloud, Service Cloud,

• Leading end-to-end architecture and technical design of Salesforce solutions that support case management, field service operations, and user engagement.

• Conducting org health checks and platform assessments, and delivering actionable recommendations based on Salesforce best practices.

• Participating in Design & Discovery sessions and promoting the adoption of Salesforce's Well-Architected Framework.

• Providing technical leadership and mentorship to development teams, including state employees and contractors.

• Collaborating with business analysts, product owners, and stakeholders to translate complex business requirements into scalable, maintainable Salesforce solutions.

• Overseeing proof-of-concepts (POCs) to validate technical feasibility and business value of proposed solutions.

• Ensuring secure application development lifecycle (SADLC) practices are followed throughout all phases of development and deployment.

• Setting the technical direction for MDHHS Child Welfare applications.

• Supporting 24/7 operations of Tier 2 applications like MiSACWIS, which serve over 8,000 users across state and private agencies.

• Ensuring compliance with security, performance, and regulatory standards

• 5+ years of experience gathering and analyzing business and technical requirements in collaboration with stakeholders
• Experience designing and implementing CI/CD pipelines, including pipeline-as-code, branching strategies, automated code reviews, and testing aligned with organizational goals
• Strong ability to communicate technical concepts clearly and effectively to both technical and non-technical audiences
• 2-3 Salesforce certifications required (new requirement)
• 5+ years of hands-on experience with Salesforce, SQL, Java, and web services development

Nice to Have Skills & Experience

• Salesforce Architect certification (new requirement)
• Experience working on enterprise-level implementations
• Database-related certifications

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.