IT/VTC Technician - Salt Lake City

Insight Global has a client seeking a VTC Operator based in Salt Lake City. This position is primarily onsite, with occasional remote work permitted upon prior approval. The selected candidate will be responsible for ensuring video teleconferencing (VTC) systems are fully operational and functioning at optimal performance levels.

• Ability to obtain a Tier 4 (T4) Public Trust Clearance
• Strong customer service, communication, and technical troubleshooting skills
• High level of professionalism in both virtual and onsite environments
• 3+ years of hands-on experience supporting desktop systems and IT environments, including use of an enterprise ticketing system
• Strong experience supporting Windows operating systems
• Experience working within Cisco and Polycom video teleconferencing (VTC) environments
• Working knowledge of VTC/AV systems, including connectivity and support for Microsoft Teams and Zoom meetings

Nice to Have Skills & Experience

• Experience with Cisco products
• 5-10 years of hands-on experience supporting desktop systems and IT environments, including use of an enterprise ticketing system
• Strong experience of macOS operating systems
• Experience with hardware and system installations in an enterprise IT environment
• Relevant technical degree and/or industry certifications
• Foundational knowledge of networking concepts, including LAN/WAN, TCP/IP, IP addressing, and network hardware

$19/hr to $20/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location., Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.