IT Infrastructure Administration

IT Infrastructure Administration

• Configure, administer, and maintain enterprise IT infrastructure, including physical and virtual server environments.
• Assemble, deploy, troubleshoot, and support Windows and Linux servers.
• Manage server lifecycle activities, including installation, upgrades, patching, and decommissioning.
• Ensure high availability, reliability, and optimal performance of infrastructure services.

Active Directory & Identity Management

• Design, implement, and manage Active Directory environments, including Group Policies, DNS, DHCP, and authentication services.
• Administer user accounts, security groups, access controls, and directory services.
• Maintain directory security and compliance standards.

Virtualization & Storage Management

• Manage VMware ESXi infrastructure and virtualization platforms.
• Administer enterprise storage systems including HP MSA, 3PAR, and Dell storage solutions.
• Monitor and optimize virtual machine performance and resource utilization.

Network & Security Administration

• Support Cisco networking infrastructure, including routers, switches, firewalls, and wireless technologies.
• Troubleshoot LAN, WAN, TCP/IP, DNS, SMTP, SNMP, and DHCP-related issues.
• Identify security risks and implement remediation measures.
• Participate in disaster recovery planning, testing, and execution.

Endpoint & Backup Management

• Administer SCCM, Endpoint Management, Veeam Backup, BackupExec, and related enterprise tools.
• Manage software deployment, patch management, endpoint security, and backup operations.
• Ensure successful backup and restoration processes.

Vendor & Service Management

• Obtain and evaluate quotations from hardware, software, and service vendors.
• Manage third-party support contracts and monitor vendor performance.
• Coordinate with suppliers and consultants to deliver infrastructure projects and services.

Documentation & Operational Excellence

• Create and maintain infrastructure documentation, SOPs, runbooks, and user guides.
• Ensure accurate documentation of configurations, procedures, and recovery plans.
• Provide timely support for service desk escalations and critical incidents.
• Participate in root cause analysis and continuous service improvement initiatives.

• Windows Server Administration (2012/2016/2019/2022)
• VMware ESXi and Virtual Infrastructure Management
• Active Directory, Group Policies, DNS, DHCP, DFS
• HP ProLiant, Blade Systems, MSA, 3PAR Storage
• Dell PowerEdge Rack and Blade Servers
• Cisco Routers, Switches, Firewalls, and Wireless Technologies
• SCCM (Microsoft Configuration Manager)
• Veeam Backup & Replication
• BackupExec Administration
• Endpoint Security and Endpoint Management Solutions
• Linux Administration (RHEL, Ubuntu, CentOS preferred)
• SQL Database Fundamentals
• LAN/WAN Technologies and Network Troubleshooting
• TCP/IP, SNMP, SMTP, DNS, DHCP

Voice & Communication Systems (Preferred)

• Asterisk PBX
• 3CX
• Shoretel
• Nortel
• Avaya Telephony Solutions

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