MS Desktop Support Professional - Hybrid Staten Island, NY

Provide technical administrative support for Con Edison Distribution Control Center's computer systems.

• Install, configure, and maintain hardware and software for desktops, workstations, and servers.
• Perform routine system updates, patches, and upgrades to ensure system readiness and reliability.
• Monitor system performance, troubleshoot technical issues, and optimize functionality.
• Manage and troubleshoot network devices such as routers, switches, and firewalls.
• Help maintain network security protocols, access controls, and monitor for security breaches.
• Provide technical support to end-users, resolving hardware and software issues both in-person and remotely.
• Support data center operations, including monitoring UPS power/cooling units and coordinating maintenance with vendors.
• Assist with user account setup, email configuration, and access permissions.
• Implement and manage data backup and disaster recovery solutions; participate in drills and testing.
• Maintain accurate documentation on system configurations, procedures, and troubleshooting steps.
• Prepare reports on system performance and incident resolutions.
• Collaborate with cross-functional teams and IT helpdesk to support business objectives and resolve issues.
• Assist in evaluating and recommending IT hardware and software purchases for cost containment.
• Support asset tracking for computer and printer devices.
• Configure PC network settings, including TCP/IP, DNS, and DHCP.
• Support hardware decommissioning and business moves/changes.
• Manage escalations and client expectations through to resolution.
• Direct third-party vendors in diagnosing and resolving system-related issues.
• Research new IT services/vendors in collaboration with management.
• Work flexible hours, respond to emergencies, and travel within service territory as needed.
• Ensure compliance with company security policies, protocols, and participate in audits and vulnerability assessments., Technical Support Experts apply their knowledge and skills to enhance AI understanding of real-world professional tasks and language. This role involves contributing to an AI resea…

• 6 days ago

Bachelor's degree with 2+ years' related IT experience, or Associate's degree with technical certification and 4+ years' related IT experience.

• Proficiency in Microsoft Desktop and Server OS administration.

• Advanced skills in Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Proficiency in PowerShell scripting.

• Experience with imaging and deploying desktops/workstations/laptops.

• Strong analytical, problem-solving, interpersonal, and communication skills.

• Experience with ticket queue systems (e.g., ServiceNow).

• Valid driver's license.

• Willingness to work off-hours, travel as needed, and respond to emergencies. Preferred Qualifications:

• Cybersecurity certifications.

• Understanding of networking fundamentals.