IT Manager II

The IT Manager II - Monitoring & Tools is responsible for leading the enterprise Monitoring, Observability, and Tools engineering team. This role ensures the availability, performance, and reliability of critical infrastructure, applications, and cloud services through effective monitoring strategies, platform governance, and operational excellence.

The position provides leadership over enterprise monitoring platforms, including application performance monitoring (APM), infrastructure monitoring, logging, and alerting solutions. The role drives standardization of observability practices and partners with Infrastructure, Cloud, Security, and Application teams to deliver scalable, compliant, and high-performing solutions.

This role is critical for enabling proactive issue detection, reducing incidents, and driving continuous improvement across enterprise services.

• Lead and manage the Monitoring & Tools engineering team, including observability, logging, and alerting platforms

• Define team priorities aligned with Infrastructure & Operations strategy, SLAs, and reliability objectives

• Provide coaching, performance management, and career development for engineering staff

• Drive cross-functional collaboration across Infrastructure, Network, Security, Cloud, and Application teams

• Own and manage enterprise monitoring platforms, including APM, infrastructure monitoring, and log management tools

• Ensure monitoring coverage across applications, infrastructure, cloud, middleware, and network services

• Establish and enforce standards for alerting, dashboards, metrics, and reporting

• Ensure monitoring coverage for critical systems to support availability and performance objectives

• Lead proactive incident detection and resolution, reducing MTTR and service disruptions

• Oversee root cause analysis and implementation of corrective actions

• Support 24x7 operational readiness, including incident response processes

• Define and execute monitoring and observability strategy, including roadmap development

• Identify opportunities for automation, tool consolidation, and platform optimization

• Drive adoption of modern observability practices (metrics, logs, traces, synthetic monitoring)

• Evaluate and recommend tools and capabilities to improve reliability and performance

• Ensure monitoring solutions align with enterprise security policies, audit requirements, and regulatory standards

• Partner with Risk, Security, and Audit teams to support compliance, controls, and reporting

• Maintain documentation, standards, and operational runbooks

• Serve as a primary point of contact for Monitoring & Tools services across business units

• Manage intake, prioritization, and delivery of monitoring-related requests

• Provide reporting and insights on system health, performance, and operational KPIs

• Bachelor's degree in computer science, Information Technology, Engineering, or equivalent experience

• 7+ years of experience in Monitoring, Observability, Infrastructure Engineering, or related disciplines

• 3+ years of leadership or team management experience

• Hands-on experience with enterprise monitoring platforms (APM, infrastructure monitoring, logging, alerting tools)

• Experience supporting cloud and hybrid environments (Azure, AWS)

• Strong understanding of application, infrastructure, and network performance concepts

• Experience with incident management, root cause analysis, and operational support

Preferred Qualifications

• Experience in financial services or other regulated environments

• Experience with tools such as Datadog, Splunk, Dynatrace, AppDynamics, or similar platforms

• Knowledge of SRE and observability practices

• Familiarity with automation and integration approaches, including APIs and infrastructure-as-code workflows

• Experience establishing enterprise standards, governance, and best practices

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.