Systems Engineer - Onsite Support - New York City

Onsite & Infrastructure Support

• Provide support for cloud systems, platforms, and deployed applications
• Provide desktop support and infrastructure services for onsite users
• Monitor system performance, availability, and capacity using cloud-native and third-party tools
• Troubleshoot and resolve incidents related to compute, storage, networking, identity, and security services
• Perform routine operational tasks such as snapshots, backups, patching, and scheduled maintenance

Incident & Problem Management:

• Respond to and resolve escalated alerts and tickets within SLA
• Conduct root cause analysis (RCA) for recurring issues and implement corrective actions
• Collaborate with Level 3 and engineering teams for complex problem resolution

Deployment & Automation:

• Adhere to strict change control procedures
• Support deployment activities including configuration changes, updates, and rollout of new cloud resources
• Contribute to automation and scripting of operational processes

Security & Compliance:

• Follow established security controls, patch management cycles, and compliance guidelines
• Assist in identity and access management (IAM) tasks and policy updates
• Support cloud governance, logging, and monitoring best practices

Documentation & Process Improvement:

• Maintain accurate documentation of systems, procedures, and operational runbooks
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We are seeking a skilled Systems Engineer - Dedicated Onsite to support, maintain, and optimize our cloud infrastructure. The ideal candidate has hands-on experience with cloud services, monitoring tools, incident response, and operational best practices. This role is an escalation for Level 1 and 2 support issues and collaborates with engineering teams and the customer's onsite CTO to deliver reliable onsite support and secure cloud operations. This role follows a hybrid working model, with 4 days on-site and 1 day working from home. Requirements

• 2-4 years of experience in cloud operations, system administration, or related role
• Hands-on experience with one or more major cloud platforms (preferably Azure)
• Strong understanding of supporting Microsoft Office 365 stack (Exchange Online, SharePoint, OneDrive, Intune, Entra ID, Teams calling)
• Strong understanding of cloud networking concepts (VPC/VNet, security groups, load balancers, VPN, DNS, etc.)
• Experience with Windows server administration (Active Directory, Group Policy)
• Proficiency with monitoring and logging tools (CloudWatch, Azure Monitor, Stackdriver, Datadog, etc.)
• Ability to script basic automations (PowerShell, Bash, Python, etc.)
• Familiarity with CI/CD, version control (Git), and infrastructure-as-code tools (Terraform, ARM, CloudFormation)
• Excellent troubleshooting, communication, and documentation skills
• Ability for basic management and knowledge of networking hardware and concepts: LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls

Preferred Qualifications:

• Financial industry experience, including familiarity with market vendors: Bloomberg, Thomson Reuters, CapIQ, etc.
• Relevant cloud certifications (Azure Administrator Associate, etc.)
• Experience in hybrid cloud environments or on-prem integrations
• Exposure to containerization (Docker, Kubernetes) and serverless technologies
• Knowledge of ITIL practices or experience working in an ITSM environment (ServiceNow, Jira)
• Experience with basic Linux sever administration
• Experience with cybersecurity solutions, such as Windows Defender, Crowdstrike, Microsoft Sentinel, Darktrace
• Experience with Citrix XenApp or similar products
• Basic knowledge of virtualization and storage platforms

This is a full time role with the following employment benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development, including support for cloud and security certifications, + $59,150-106,925 per year