IT Field Technician

• Provide exceptional customer service and support, ensuring timely resolution of IT-related issues.
• Perform installations, upgrades, and feature updates for Windows 10 and 11 operating systems.
• Manage Microsoft Office applications, including installation and troubleshooting.
• Conduct hardware installations and troubleshooting, ensuring systems are up-to-date and functioning efficiently.
• Understand and maintain network communications, including LAN/WAN technologies.
• Handle the racking and stacking of equipment and manage cable installations (Cat5, Cat6, Fiber, etc.).
• Support a variety of technologies, including Cisco/Aruba networking, VSAT, and Ubiquiti Radios.

6+ years experience, Strong customer service and communication skills Strong desktop skills, software troubleshooting skills Windows 10 and 11 Experience, upgrades, feature updates Microsoft Office Application Installation and Troubleshooting Hardware Installation and Troubleshooting Network communications understanding Experience with LAN/WAN technologies Racking and stacking equipment Cable installation (Cat5, Cat6, Fiber, etc..)

Experience with the following technologies are highly encouraged but not all are mandatory: Cisco/Aruba experience VSAT Ubiquiti Radios Microsoft SCCM/Intune Citrix (Workspace, Published Apps, Desktops) Mobile - iOS, enrollment, app deployment, iOS updates Active Directory - EUC concepts, user and computer object management Group Policy - basic understanding Configuring UPSs

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs. Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service. GDH Benefits GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.