Service Desk Technician

Operations ServiceNow, Service Level Microsoft 365 Desktop Support Customer Service Operating Systems Technical Support Help Desk Support Mac/Apple Support Business Valuation Microsoft Windows 10 Information Technology Full Stack Development Artificial Intelligence Business Transformation Standard Operating Procedure Virtual Private Networks (VPN) Troubleshooting (Problem Solving), We are seeking a Service Desk Technician to provide first and second-level technical support in a fast-paced enterprise environment. This position requires strong troubleshooting abilities, excellent customer service skills, and experience supporting users through both phone and chat channels., * Provide technical support for desktops, laptops, printers, mobile devices, and related hardware

• Troubleshoot and resolve issues involving Windows 10/11, Microsoft 365, VPN, Citrix, and other business applications
• Manage and resolve support tickets while meeting service level expectations
• Support users through phone, chat, and remote support sessions
• Perform account administration tasks, including password resets and user access management
• Escalate complex issues when necessary and provide timely updates to customers
• Utilize knowledge base articles and standard operating procedures to resolve issues efficiently
• Maintain accurate documentation of incidents and resolutions
• Deliver excellent customer service to both technical and non-technical users, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Service Desk Technician TEKsystems Austin, TX*Remote Writing Operations ServiceNow Service Level Microsoft 365 Desktop Support Customer Service Operating Systems Technical Support Help Desk Support Mac/Apple Support Business Valuation Microsoft Windows 10 Information Technology Full Stack Development Artificial Intelligence Business Transformation Standard Operating Procedure Virtual Private Networks (VPN) Troubleshooting (Problem Solving) +0

The ideal candidate will have experience supporting Windows environments, Microsoft 365 applications, ticketing systems, and remote support tools while delivering exceptional customer service., * 2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience

• Experience supporting users in an enterprise environment
• Strong knowledge of:

• Windows 10/11
• Microsoft 365
• Active Directory
• VPN troubleshooting
• SCCM and remote support tools

• Experience working with ticketing systems such as ServiceNow, Remedy, SmartIT, or Cherwell
• Previous phone and chat support experience
• Ability to manage multiple priorities and support multiple chat sessions simultaneously
• Strong verbal and written communication skills
• Ability to type at least 40 WPM

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology or a related field
• Experience supporting Mac OS devices
• Basic understanding of networking and systems administration, Austin, TX*Remote Mac OS Operations Leadership Enthusiasm Phone Support Problem Solving Desktop Support Customer Service Asset Management Technical Issues Technical Support Business Valuation Willingness To Learn Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Verbal Communication Skills Troubleshooting (Problem Solving) +0

This is a Contract position based out of Austin, TX. Pay and Benefits

The pay range for this position is $23.25 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.