Sr. Technical Support Technician (Hybrid - Wayne, NJ)

The Senior Technician, Technical Support supports the day to day operations of the Technical Support Department. This includes performing telephonic and e-mail technical support and troubleshooting product issues for internal and external Getinge customers. May be required to support Field Service with onsite troubleshooting as well as train lesser experienced Technicians. This position is hybrid in Wayne, NJ, 3-4 days per week., * Provide part number identification, verification and other support on Getinge products for internal and external Getinge customers including phone inquiries, email inquiries and other methods.

• Utilize FSM to open cases and make changes as required, as well as any required complaint handling. Second level support for FSM related issues with other team members.
• Travel with field based service technicians as required to provide exchange of information and escalation support as well as support field projects as needed.
• Partner with other groups and departments with the goal of providing seamless and professional customer support to both internal and external customers.
• Second level support for new hires, both field and office based.
• Perform other related duties as required or assigned by the Manager Service operations and other service management., * Field Service team, Sales team and other internal departments.
• External Customers.
• Follow up with all levels of management.

Environmental/Safety/Physical Work Conditions

• Ensures environmental consciousness and safe practices are exhibited in decisions
• Use of computer and telephone equipment and other related office accessories/devices to complete assignments
• May work extended hours during peak business cycles
• Physical requirements such as lifting specific weights
• Travel requirements

This role is eligible for participation in our Excellence Incentive Plan (EIP), an annual incentive program that rewards performance against financial and operational goals.

Hours: Monday-Friday, 8am-5pm

• Technical Associate's degree preferably in a bio-medical field, or equivalent combination of education and relevant work experience.
• A minimum of 5 years of relevant experience in a technical support role.
• Proven experience working in Electro Mechanical Medical Devices.
• Field services experience preferred.

Required Knowledge, Skills and Abilities

• Technical skills that include testing, repairing and maintaining Medical equipment.
• Able to conduct onsite visits to repair and test medical equipment at customer locations.
• Proficient in the use of tools and test equipment.
• A working knowledge of physiology and the clinical setting for Getinge equipment.
• Communication, interpersonal, and organizational skills are essential.
• Intermediate SAP and FSM or other ERP experience preferred.
• Basic to intermediate skills in Microsoft Outlook, Word, Excel and Power Point.

Supervision/Management of Others

• None

life insurance, vision insurance, paid time off, long term disability, tuition reimbursement, 401(k), The compensation range for this position is between $35-$38 per hour depending on experience and location, plus the EIP., At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.