IT Manager (IT support)

We are looking for an IT Support Team Manager to lead our technical IT Support operations. In this role, you will ensure our internal teams have the hardware and software solutions they need to keep Kramp moving 24/7.

Your Role

As the IT Support Team Manager, you will play a critical role in managing the heartbeat of our IT operations. You will lead a dedicated IT Support team (around 12-15 FTE), ensuring that user inquiries are handled with precision and that technical issues are resolved promptly to minimize business impact.

You will focus on a tactical leadership approach, balancing technical oversight with the growth and development of your team members.

• Communicate the IT strategy and business plans to the team, motivating employees to achieve local objectives while ensuring alignment with Kramp's mission, values, and overall business goals.
• Oversee the day-to-day operations of the IT Support Team, including workload planning, resource allocation, scheduling, and capacity management, to ensure service levels and business commitments are consistently met.
• Serve as the escalation point for complex technical issues, providing expert guidance on fault diagnosis and resolution to minimize downtime and business disruption.
• Identify individual development needs through the performance and development framework and provide coaching, feedback, and training to enhance skills, performance, and career growth.
• Build and maintain effective relationships with internal stakeholders, acting as a trusted partner who understands business requirements and delivers high-quality IT support and services.
• Set clear objectives and performance expectations for direct reports, fostering accountability, continuous improvement, and compliance with company policies and regulatory requirements.
• Promote the effective use of Knowledge Management systems and best practices, encouraging knowledge sharing and continuous improvement to increase team efficiency and service quality.

Your Team

You will report to the IT Manager and collaborate closely with other tech leadership roles. You will lead a team of IT Support specialists who are dedicated to troubleshooting, diagnosing, and identifying solutions for IT equipment and applications across the organization.

• Bachelor's degree or equivalent professional experience, with at least 4 years of experience in IT support environments and the ability to handle a broad range of technical and operational challenges.
• Proven experience leading and developing teams of 10+ people, effectively managing resources, priorities, and performance to achieve results within tight timeframes.
• Strong people leadership skills with the ability to act as a trusted advisor to the leadership team on people strategy, talent development, engagement, and organizational growth.
• Excellent communication, stakeholder management, and relationship-building skills, with a strong customer focus and the ability to build trusted partnerships across the business.
• Demonstrated ability to lead by example, foster a culture of continuous learning and feedback, and create an inclusive environment where individuals feel supported, empowered, and able to perform at their best.
• Familiarity with Agile ways of working and a strong focus on operational excellence, compliance, and continuous improvement, with the ability to proactively identify opportunities to enhance processes and service delivery.

Please note that this is a hybrid position. The main work location is our headquarters in Varsseveld, with an expectation to be on-site at least 3 days per week. Occasional presence in our Utrecht office is also required based on business needs.

Pulled from the full job description

• Professional development assistance
• Profit sharing
• Pension plan, We're an ambitious, fast-growing, and financially strong organization. Naturally, you can expect:
• 25 vacation days and 12 ADV days (based on a fulltime contract)
• Travel and working from home allowance
• Profit sharing bonus
• Great budget for training and courses
• Generous pension plan

Are you passionate about leading technical teams, fostering a service-oriented culture, and driving excellence in IT support? Join us in shaping the future of Technology at Kramp! Kramp is Europe's leading specialist of parts and accessories for the agriculture, forest & landscaping and construction industries. Our purpose is empowering you to move forward by providing an extensive product range, fast delivery through regional warehouses, expert advice, and advanced e-commerce solutions. With us, it's that easy!, Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional and involved. We speak our customers' language, understand their challenges and earn their trust to exceed their expectations. Our promise "It's that easy" is embedded in our culture and DNA. Working at Kramp means: … you belong here! Being part of our open business community … your work makes a difference! Have an impact on what matters … you will develop and realize! Learn and realize your potential