Technical Support Specialist - Insolvency Software -BH5811

As an Technical Support Specialist, you'll act as a product specialist and trusted advisor to insolvency professionals, helping them resolve queries, navigate the system and maximise its functionality.

Working closely with internal technical teams, you'll investigate issues, provide guidance, and ensure clients receive a high standard of support throughout the resolution process. Your responsibilities will include:

• Providing first-class support to insolvency professionals using specialist case management software.
• Assisting clients with queries relating to system functionality and best practice.
• Investigating and troubleshooting software issues, identifying appropriate solutions or escalating where required.
• Accurately log, update and manage support cases to ensure clear communication and timely resolution.
• Developing an in-depth understanding of the software and its functionality to become a subject matter expert.
• Liaising with internal teams to ensure technical issues are resolved efficiently.
• Delivering guidance and support to clients via telephone, email, remote sessions and online meetings.
• Supporting colleagues with customer enquiries during busy periods where required.
• Building positive, long-term relationships with clients by delivering an excellent customer experience.

Are you an experienced Insolvency professional looking for a new challenge away from managing a traditional caseload?

We're recruiting on behalf of a well-established software solutions provider that supports insolvency practices across the UK. This is an exciting opportunity for someone with hands-on insolvency experience and strong knowledge of IPS to move into a specialist role where you'll support professionals across the industry in getting the most from their case management system.

This position is ideal for someone who enjoys problem-solving, helping others and building strong client relationships while remaining within the insolvency sector., * Previous experience working within the insolvency industry.

• Practical experience using IPS SQL and/or IPS Cloud.
• A strong understanding of insolvency processes and legislation.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach to problem-solving and continuous improvement.
• Confidence using Microsoft Office and other business systems.

Pulled from the full job description

• Annual leave
• Free parking
• Company pension
• Private medical insurance
• Company events
• On-site parking, * Competitive salary with performance-related bonus
• Hybrid working - fully remote for the right person
• Private healthcare
• Generous pension scheme
• Enhanced annual leave that increases with service
• Birthday leave
• Ongoing training and career development
• Death in service benefit
• Free on-site parking
• Company social events and team activities