First Line Support Engineer

Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for a First Line Support Engineer to join the Control Rooms and Visual Services team. As a First Line Support Engineer, you will provide proactive technical support to maintain the operational integrity of BTP's CCTV infrastructure and associated systems. Working closely with internal stakeholders and external providers, you will diagnose, troubleshoot and resolve technical issues, helping to ensure the availability and reliability of critical visual services across the Force.

What you'll be doing:

• Providing first-line technical support for CCTV systems, PCs, laptops and associated infrastructure within the department.

• Diagnosing, troubleshooting and resolving hardware, software, network and CCTV-related issues, including liaison with external service providers

• Supporting remote server infrastructure, carrying out daily system checks and helping maintain high availability of critical services.

• Working with Technical Support Engineers and the Head of Visual Services Network and Infrastructure to implement new hardware, software and infrastructure improvements.

• A Bachelor's degree, HND in Computer Science, Information Technology or a related discipline, or equivalent professional experience.

• Previous experience in a technical support, IT support or service desk environment.

• Knowledge of IP and analogue CCTV systems, including fault diagnosis and troubleshooting.

• Understanding of Windows Server environments, networking principles and network protocols.

• Strong problem-solving, prioritisation and communication skills, with the ability to manage multiple tasks effectively, Vetting: Successful applicants will be required to pass Management Vetting (5 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document.

Pulled from the full job description

• Annual leave
• Gym membership
• Company pension
• Season ticket loan, Salary: £39,871.93 per annum with yearly increments based on performance, plus £4613.61 London Allowance and 10% On call Allowance per annum, * 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months.
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme: We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the 'Guardians of the Railway,' putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.