Technical Support Agent

• Provide remote technical support to customers via phone and remote access tools
• Diagnose, troubleshoot, and resolve software and system issues
• Explain technical issues and solutions clearly and professionally to customers
• Accurately log calls and document issues for team visibility
• Escalate complex issues in line with internal procedures
• Work closely with colleagues, supervisors, and management to resolve issues
• Take part in ongoing training as systems and technologies evolve
• Maintain a professional and organised working environment
• Keep technical knowledge up to date

Technologies:

• Support
• Debian
• Linux
• MySQL

More:

We are a leading UK provider of specialist EPoS and technology solutions supporting the independent retail sector, based in Rutland. Our success is built on our people, and we pride ourselves on providing a supportive and collaborative working environment. The role of Technical Support Agent offers strong long-term career prospects, structured training, and a flexible working culture. We value diversity and inclusion, welcoming applications from candidates of all backgrounds. Join us and develop your Technical Support skills within a stable, growing business that truly values its people.

• Excellent IT literacy and fast, accurate keyboard skills
• Strong verbal and written communication skills
• Previous experience in a customer service or support-based role
• Confident handling customer queries over the phone
• Highly organised with strong time management and prioritisation skills
• Motivated to learn new technologies and share knowledge
• Detail-oriented with a strong work ethic
• A team player with a positive attitude and sense of humour