IT Application Support

In this role, you will be responsible for building and supporting platforms that enables the business to perform service operations, more specifically within the HR Portfolio. Business processes demand on the design, build and support processes to deliver business services effectively.

This role participates in a rota that provides support across multiple time zones. As part of this arrangement, you may be required to work Sunday to Thursday, 6:00am to 2:00pm (UK time) on a rota basis.

You may be required to provide occasional support outside of normal working hours to ensure service continuity and support business-critical applications.

Core duties:

• Management of end-to-end support for HR Portfolio applications, engaging with vendors and stakeholders, and resolving operational issues
• Maintain Cyber Security posture through assurance and governance reviews
• Engage in major incidents, driving service restoration and root cause remediation
• Maintain and use deployment systems, including ServiceNow, supporting regular updates and hotfixes across multiple platforms
• Partner with Administrators, Developers and Product Owners to deliver the technology vision, strategy and enhanced end-user functionality
• Create and document Service Operations procedures for IT activities to ensure uptime and achieve SLA targets

• Experience in enterprise application support and administration, including technologies such as Active Directory, ServiceNow or equivalent platforms
• Relevant experience of using IT frameworks e.g. ITIL, CompTIA
• Awareness of Cyber Accreditations used in Enterprises such as ISO27001, Cyber Essentials / Cyber Essentials+
• Experience working with provisioning partners to deliver a unified service
• Awareness of Agile/Release principles and how they can be used to manage products

Salary: £33,000 + dependent on experience

Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you., Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.