Digital Business Analyst

Working within our Technology & Change team, you'll play a pivotal role in improving the digital products that underpin our award-winning travel experiences. You'll partner closely with our Digital Product Owner, wider technology teams and external development partners to bring impactful change to life. This is an opportunity to join a supportive, forward-thinking business where your expertise will influence how we deliver digital excellence to thousands of customers every day.

This is a chance to step into a role with strong autonomy, meaningful strategic influence, and involvement in major digital workstreams including booking systems, CRM, and data platform evolution.

What you'll be doing:

As the Digital Business Analyst, you will:

• Develop a detailed knowledge of Riviera products, business processes and systems.
• Working directly with the digital Product owner, internal stakeholders and third-party suppliers using Agile/Scrum methodologies to deliver the digital development roadmap.
• Produce and/or assist in the production of required documentation such as use cases, user journey mapping, user stories and acceptance criteria(using gherkin syntax)
• Consult with the digital PO and a variety of business stakeholders to establish how best to implement desired changes in line with business priorities and constraints
• Actively seeking to enhance your own knowledge of the digital landscape and latest development trends.
• Keeping abreast of Agile and Waterfall best practices, championing these throughout the business.
• Being customer and commercial focussed inwork approach

What were looking for: You'll bring expertise, confidence and a passion for translating ideas into actionable solutions.

• A minimum of 4+ years Business Analysis experience within an ecommerce or a customer related industry
• Able to explain complex information in a clear, concise and easy-to-understand way.
• Excellent communication and presentation skills with the ability to adapt to different levels of audience.
• Ability to engage and work collaboratively across different business functions
• Experience of using tools Jira, confluence or Azure Devops for managing work in sprints
• Clear understanding of the full SDLC in an Agile environment
• Understands the need to meet NFRs, data and reporting requirements as part of development specifications
• Knowledge of technical infrastructure and its interdependencies.

Pulled from the full job description

• Employee discount
• Employee assistance programme
• Company pension
• Work from home
• Discounted gym membership, * Competitive salary - Up to £60,000 (DOE)
• Annual company bonus 7.5%
• Hybrid working - flexibility to work from home and the office
• 27 days holiday + bank holidays (with holiday buy and flexible bank holidays)
• Staff travel discounts - Up to 60% discount on Riviera Travel with options for family & friends
• Career development - access to Learnerbly and clear career pathways.
• Employee discounts - on our award-winning holidays for you, friends, and family.
• Wellbeing support - Employee Assistance Programme, virtual dentist
• Perks & savings - Benefit Hub discounts, gym membership, cycle-to-work scheme.
• Financial security - pension scheme and life assurance

If you're excited by the idea of solving real business challenges and driving meaningful digital change, we'd love to hear from you.

Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond. Are you a skilled Digital Business Analyst with a passion for digital transformation? Do you thrive in a fast-paced environment where innovation, collaboration and customer experience are at the heart of everything you do? If so, Riviera Travel would love to hear from you. As one of the UK's leading escorted tour providers, Riviera Travel is investing in an exciting digital roadmap and we're looking for a talented Digital Business Analyst (DBA) to help shape the future of our platforms, processes and customer journeys.