365 Email & App Support - FTC

• We manage the IT support mailbox, keeping it up to date and tidy
• We respond to support emails using standard templates where appropriate
• We gather information for tickets that need to be escalated
• We provide desktop support for Windows and Mac users
• We support Microsoft 365 services, including Admin, Exchange, Entra, and Intune
• We create and maintain users and groups in Microsoft 365 and seek approval when required
• We maintain on-premises Active Directory
• We troubleshoot email issues through Mimecast and Exchange 365
• We ensure newly built laptops are connected to Intune
• We support company applications and systems, including Deskbird, KnowBe4, Sophos, Synology, Microsoft Dynamics, Ubiquiti, Meraki, and CodeTwo
• We liaise with Engineering and other internal teams when support overlaps
• We manage starters and leavers in line with documented processes
• We maintain IT documentation and keep user guides up to date
• We maintain the distribution lists spreadsheet as groups are created or deleted
• We help keep the Microsoft 365 environment organised and consistent
• We support the team with documentation, organisation, and communication needs
• We keep printer toner in stock and replace it as needed
• We order new licences as required, including Adobe and Microsoft 365

Technologies:

• Active Directory
• Support
• Microsoft 365
• Windows
• Office 365
• CRM
• Firewall
• Security, We are recruiting for an Email & App Support role on a 12-month fixed-term contract based in Hemel Hempstead, with a salary of £30,000 to £35,000. We offer a range of benefits including free lunch, free refreshments, Pizza Friday, chocolate draws, free parking, fruit and snacks, a break-out room, and flexible time. This role is a desktop support-focused position with broad exposure across Microsoft 365, endpoint support, office applications, and internal IT operations, supporting both our UK office and remote offices around the world.

• Experience supporting Windows 11, 10, and 7 end users
• Experience supporting Mac OS
• Strong working knowledge of Microsoft 365, including Admin, Exchange, Entra, and Intune
• Experience managing user and group creation in Microsoft 365
• Experience maintaining on-premises Active Directory
• Ability to troubleshoot email issues in Mimecast and Exchange 365
• Experience supporting laptops and ensuring devices are enrolled in Intune
• Ability to support a range of business applications and systems
• Strong inbox management and ticket triage skills
• Experience gathering information for escalations and liaising with technical teams
• Experience managing starters and leavers processes
• Strong documentation and organisation skills
• Ability to maintain user guides, spreadsheets, and IT records
• Good communication skills and a proactive approach to support
• Willingness to be physically present in the office when needed
• Ability to support remote offices across different locations