Senior Digital Engagement Officer (Mat Cover)

The Children’s Commissioner is looking to fill a role in the Communications team. The role will be based in Central London at 64 Victoria Street, SW1E 6QP., As Senior Digital Engagement Officer, you will be responsible for creative multi-media content creation, management and curation across all the digital output of the Office of the Children’s Commissioner and leading the exploration of new ways for the Commissioner and her team to communicate in the digital space especially with children and young people.

You will work as part of the communications team ensuring that the Children’s Commissioner is at the heart of dialogue about childhood and improving outcomes for children. You will report to the Deputy Director of Communications and work closely with the Deputy Director of External Affairs., Digital development and leadership

• Gather and co-create multimedia content (videos, animations, audio, text, photographs, podcasts etc) directly with/from children including care leavers
• Own and manage a detailed content strategy and calendar
• Turn complex content into creative key messages and lead in the design, delivery and publishing of creative digital content to better engage audiences, including graphics, video and other multimedia content
• Explore new ways for the Commissioner to engage digitally across platforms using fresh and different tactics
• Explore new ways to engage digitally with harder to reach groups of children and young people with a specific focus on care leavers
• Upload content and support with maintenance and development of the Commissioner’s main website and social media.
• To monitor, nurture and report growth in online audiences on all platforms the Office engages on
• Share insights and learnings with all appropriate teams across the office

Brand management and design

Assist the Deputy Director of Comms and Corporate Services with:

• Graphics and design support: create social media graphics, in-publication graphics, draft and schedule banks of posts and tweets using Hootsuite. You may be asked to help produce presentation slides.
• Use digital editing skills for social media content (including videos, reels and podcasts).
• Source and edit photography, video footage and audio recordings
• Support the CCO team to ensure consistency of branding across the office
• Handle printing requests where necessary and help design and order merchandise as and when required

Communications support

• Attend events, occasionally out of hours and/or external events, to promote our work, create digital material sometimes with our Youth Ambassadors and other young people
• Provide support to the wider communications/participation team as and when required.
• Provide support with events as and when required., * UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

• Have demonstrable knowledge of digital media including website management using a content management system, social media management, digital content production, digital analytical reporting, and how to create engaging digital content to further organisational aims and objectives
• Demonstrable knowledge of editing publications and writing digital newsletters and social media copy
• Experience of developing engaging digital content to further an organisation’s aims
• Experience of social media management
• Experience of multimedia content production (including videos and podcasts)
• Experience of commissioning or shooting and editing video and stills photography
• Experience of engaging digitally with communities
• Experience of managing and working with web developers
• Experience of building and managing relationships with internal and external stakeholders
• Experience of editing publications including reports and newsletters and laying them out using report templates.

Key Criteria

• Excellent written communications skills
• Excellent IT skills including in Microsoft Office; Adobe Creative Apps; Hootsuite; Wordpress based content management system; video editing software; social platforms; Graphics platforms such as Canva.
• Excellent interpersonal and negotiating skills
• Open, articulate communicator, with both adults and children, with excellent verbal communication skills
• Excellent problem-solving skills.
• Able to turn complex content into creative key messages and infographics
• Able to find creative and cost-effective solutions to communications issues
• Attention to detail
• Ability to balance workload to tight deadlines under pressure
• Able to anticipate, innovate and challenge
• Comfortable working with people at all levels including children and young people and senior stakeholders
• Passionate about improving children’s lives by promoting and protecting their rights, Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Pulled from the full job description

• Employee assistance programme
• Company pension
• Work from home, Alongside your salary of £46,971, Office of the Children's Commissioner contributes £13,607 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Some of our benefits include:

• A Civil Service Pension with an employer contribution of 27.97%. Benefits of the pension scheme - Civil Service Pension Scheme
• An Employee Assistance Programme.
• A comprehensive reward scheme.
• Generous holiday allowance starting at 25 days plus bank holidays and one privilege day.
• Flexible working options including full-time or part-time and hybrid working (amend as per role).
• A range of family friendly policies.
• Excellent learning and development opportunities.
• A culture encouraging inclusivity and diversity.