Desktop Support Analyst

We're looking for a Desktop Support Analyst / 2nd Line Service Desk Analyst with good 1st / 2nd Line Support skills to join a fast growing business in central Basingstoke. It's a hybrid role with 3 days in the office and 2 from home and you'll be providing support to approximately 200 users (but growing rapidly). It's a highly customer facing role that involves engaging with staff at all levels up to the C Suite so you'll need to be a confident, professional and friendly communicator who can take ownership of problems and provide a high quality support service. The team pride themselves on providing a high rate of first-time fix and you'll have the opportunity to upskill and develop your career with them. IT is delivery through a hybrid (multi-cloud) infrastructure and you'll be providing reactive support for issues as well as proactively looking at service improvements and getting the opportunity to work on a number of projects. Within the team there are several examples of where people have progressed through to Security, Platform Engineering, Networking and Team Management.

You'll be an experienced Service Desk Analyst / Desktop Support Analyst progressing through from a 1st Line / Service Desk role and wanting to challenge yourself and improve technically. You'll have a range of skills including some (but likely not all) of the following:

• Understanding of the Windows 11 Operating System and Office365
• Knowledge of device build, configuration and management and exposure to Intune, Autopilot and SCCM
• Experience in Identity Management within Azure / Azure Active Directory
• Experience of supporting and troubleshooting Mobile Devices
• Basic Networking knowledge - TCP/I, DNS, LAN / WAN, Routers, Switches
• Patching Solutions - Automox / WSUS
• Helpdesk packages such as Jira / ServiceNow
• M365 / Azure / EntraID
• Telephony Systems