SUPERVISING PROGRAM TECHNICIAN III

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE. Are you interested in joining a fast paced environment focused on positive culture, a hybrid environment, and staff development? Do you want to join an exciting leadership team dedicated to serving the people of California? If so, then the Taxpayer Assistance Center is a great opportunity. Under the direction of a Tax Administrator I, the Supervising Program Technician (SPT) III plans, organizes and directs the activities of the Taxpayer Assistance Group (TAG) by leading and directing the work of staff charged with responding to the telephone, correspondence and Internet e-mail contacts from the public. The SPT III is responsible for creating and nurturing an environment which promotes team building and open communication at all levels through the group and encourages innovative ideas for continuous improvement of systems and processes in order to improve services to the Group's internal and external customers. This position is headquartered in Rancho Cordova and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee., The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD. Department Website: http://www.edd.ca.gov, The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12 point font, double spaced and no more than one pages in length. Resumes will not be considered a substitute for the SOQ. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements.

• Describe how you handle competing priorities and manage your time effectively. Provide an example of when you had competing priorities. How did you manage the priorities to ensure all deadlines were met?, The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s). The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified." ADDITIONAL DEPARTMENT INFORMATION The Employment Development Department may require a new probation in accordance with applicable probationary period rules. Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey Merit System Principles Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment., In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in a supervision or lead position
• Knowledge and experience with Microsoft Office applications (e.g. Word, Outlook, Excel, Adobe Acrobat, etc.)
• Experience handling sensitive and confidential information with tact and diplomacy
• Possess strong leadership and interpersonal skills
• Demonstrate ability to take initiative, be flexible, work independently, and have willingness to learn new duties
• Excellent attendance; proven dependability, punctuality, and reliability
• Ability to exercise good judgment; know when it's appropriate to consult with and advise management
• Ability to provide close attention to detail
• Ability to work well under pressure and meet deadline

3.83.8 out of 5 stars Sacramento County, CA Hybrid work $4,977 - $6,237 a month - Full-time, If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following, Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.