Director, Implementations and Adoption

This position is also available for employment in these areas:Remote - Canada (New Brunswick), Remote - USAJob Description:

Getting a customer live is just the beginning. Getting them to actually adopt, embed, and expand the Pluralsight Platform inside their organization - that's where transformation happens. That's the mission you'll own.

We're looking for a Director of Implementation & Adoption Services to build and scale the team, systems, and playbooks that turn new customers into power users. This is a role for someone who thrives at the intersection of people leadership, delivery excellence, and cross-functional strategy - someone who sees implementation not as a hand-off task, but as the foundation of customer lifetime value.

If you love building high-performing teams, designing scalable delivery models, and being the calm, decisive voice when things get complex, keep reading.

Who You're Committed to Being

• A customer-obsessed operator. You measure success in time-to-value, adoption depth, and renewal - not just tickets closed.
• A builder, not just a manager. You don't inherit a playbook - you write it, test it, and improve it.
• A calm executive presence under pressure. When an enterprise account is at risk, you're the person the room turns to.
• A talent magnet. You recruit, coach, and retain professionals who want to do the best work of their careers.
• A cross-functional connector. You know that implementation success is a team sport with Sales, CS, Product, and Finance.

What You'll Own

• The end-to-end delivery model - from contracting through go-live, including milestone tracking and a seamless handoff to Customer Success.
• Methodology and playbooks - defining, documenting, and continuously improving implementation and adoption standards tailored to each customer segment.
• Scalability and automation - identifying where technology, process redesign, or outsourcing models can improve efficiency without sacrificing quality.
• Team growth - recruiting, developing, and retaining Implementation & Adoption professionals at every level.
• Executive escalation - stepping in as the senior point of contact for at-risk or complex onboarding and adoption engagements.
• Strategic partnership with Customer Success - co-designing adoption strategies and handoff experiences that feel effortless to the customer.
• Services innovation - evaluating and building new implementation and adoption offerings that expand our value proposition.
• Performance visibility - owning and reporting on KPIs including time-to-value, on-time go-live rate, adoption depth, onboarding CSAT, and first-renewal retention.

• 10+ years in SaaS implementation, professional services, or customer onboarding/adoption - including 6+ years leading people.
• A proven track record scaling implementation and adoption teams inside a high-growth SaaS environment.
• Fluency in both the technical and human sides of enterprise adoption - integrations like SSO, SCIM, LMS, API, and analytics, alongside the change management that makes adoption stick.
• A track record of cross-functional influence with Sales, Customer Success, Product, and Finance leadership.
• Experience building and/or managing billable professional services offerings.
• Bonus: a background in workforce development, L&D strategy, or technology skills enablement.

• We work in a blended environment that supports collaboration, flexibility, and connection across teams.
• We are mission-driven, shaping the future of tech upskillling and delivering impact that matters.
• We foster a culture of inclusion and belonging, where everyone can contribute and thrive.
• We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.
• Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more., The annual US base salary range for this role is 169,000-212,000 CAD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. This role is primarily performed in an office or home office setting and involves standard computer-based work. Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.