IT Support Technician - Level 2

We're looking for an experienced Level 2 IT Support Technician to join our Birmingham-area IT team. In this role, you'll handle escalated technical support, assist with IT infrastructure and project work, and serve as a key resource for our dealership staff across multiple locations. You'll work closely with the rest of our IT team to keep our systems running., * Provide Level 2 front-line technical support across Birmingham-area locations

• Troubleshoot and resolve complex problems related to hardware, software, networking, and business applications
• Deploy, configure, and manage endpoint devices including desktops, laptops, tablets, and printers
• Support network infrastructure including managed switches, wireless access points, VLANs, and firewalls
• Administer user accounts and devices via Active Directory, Microsoft 365, and MDM platforms
• Assist with IT projects such as equipment rollouts, system migrations, and new location setups
• Support dealership management systems and automotive-specific software
• Coordinate with third-party vendors on repairs, replacements, and escalated technical issues
• Maintain accurate documentation of assets, configurations, and ticket resolutions
• Uphold IT security policies and support compliance initiatives

• Proficiency with Windows OS, Microsoft 365, and Active Directory / Azure AD
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, switching)
• CompTIA A+, Network+, or equivalent preferred
• Experience supporting users in a multi-site or high-volume environment
• Strong interpersonal and communication skills, both written and verbal - you'll interact with non-technical staff regularly
• Maintain a high level of professional personal appearance, grooming, and conduct
• Ability to lift and install up to 50 lbs of equipment
• Valid driver's license - required
• Ability to travel between Birmingham-area locations
• 2+ years of hands-on IT support experience, * Experience with enterprise networking platforms
• Familiarity with MDM solutions (e.g., Mosyle, Intune)
• Exposure to automotive DMS platforms (CDK, Reynolds & Reynolds, Tekion, etc.)
• Experience in a dealership, retail, or service-industry IT environment

Pulled from the full job description

• 401(k) matching
• Paid time off
• Vision insurance
• Paid holidays, * Competitive salary commensurate with experience
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Real growth opportunities within a rapidly expanding IT department