E3PL Application Support Lead / Analyst - Sr. Associate - 00069634101

Cognizant is seeking an experienced E3PL Application Support professional to provide post-production support for E3PL warehouse management solutions. This role is responsible for ensuring timely issue resolution, maintaining SLA compliance, serving as the primary customer-facing support contact, and delivering end-to-end application support services. The ideal candidate will combine strong technical expertise with a customer-focused mindset to drive operational stability and continuous improvement., In this role, you will:

· Serve as the primary point of contact for customers, providing end-to-end application support and service delivery.

· Triage, troubleshoot, analyze, and resolve production issues while coordinating with internal teams and third-party software vendors as needed.

· Support change management activities, including impact analysis, testing, deployment validation, and lower-environment testing.

· Prioritize and manage multiple support requests and competing business priorities in a fast-paced environment.

· Lead and mentor a blended onsite and offshore support team, providing technical guidance, coaching, and knowledge transfer.

· Develop and maintain support documentation, including Standard Operating Procedures (SOPs), Knowledge Base articles, change specifications, and support runbooks.

Work Model

We strive to provide flexibility wherever possible. Based on business requirements, this position is remote within the United States .

Regardless of your work arrangement, Cognizant is committed to supporting a healthy work-life balance through our comprehensive wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements.

· 7+ years of hands-on experience supporting and implementing E3PL Warehouse Management Systems (WMS) .

· Strong understanding of E3PL application architecture, configuration, and design principles.

· Experience with labels, reporting, databases, EDI transactions, and system integrations.

· Ability to review, analyze, and critique system designs and configurations for supportability and performance.

Preferred Qualifications

· Infios (E3PL) Certification.

· Experience leading onsite and offshore support teams.

· Knowledge of warehouse operations, supply chain processes, and logistics environments.

Salary Range: $100,000 - $115,000 annually, depending on experience, qualifications, and other relevant factors.

This position is also eligible for Cognizant's discretionary annual incentive program, subject to performance and applicable plan terms.

Benefits include:

· Medical, Dental, Vision, and Life Insurance

· Paid Time Off and Company Holidays

· 401(k) with Company Contributions

· Short-Term and Long-Term Disability Coverage

· Paid Parental Leave

· Employee Stock Purchase Plan