Help Desk Coordinator

The Help Desk Coordinator is responsible for assisting customers with computer and application issues by identifying root causes and resolving problems efficiently. This role requires strong communication skills and technical knowledge, particularly with Microsoft applications, to support end-users effectively in a fast-paced environment while adhering to IT policies and procedures. Responsibilities:

• Maintain thorough knowledge of the daily operating environment, tools, and applications.
• Follow Help Desk and IT Operations procedures consistently.
• Log all incoming problems, requests, and resolution actions.
• Provide first response help desk support to customers and users.
• Assist with site support and project-specific assignments.
• Troubleshoot and resolve technical issues to satisfy user requests.
• Support business applications and ensure proper follow-up with end-users.
• Document all closed problems adequately., Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem…

• 1 day ago
• Apply easily, Role: Help Desk Location: Trenton, NJ Work Mode: Onsite to Hybrid Duration: 6+ months Job Description: Knowledge of Microsoft Windows Server, Active Directory, and Office…
• 1 day ago
• Apply easily, Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem…
• 1 day ago
• Apply easily

• Experience with Microsoft Windows 10.
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365.
• Proficiency in Microsoft Excel, Word, and Visio.
• Strong and clear communication skills.

Preferred Skills & Certifications:

• Training or experience with mainframe systems (training provided).

Special Considerations:

• Must adhere to established Help Desk IT policies, procedures, and standards.
• Ability to work effectively in a fast-paced, deadline-driven environment.