IT Support Specialist

As a Mid-Level IT Support Specialist, you'll play a critical role in fulfilling the mission of Tempus by providing secure and private cancer care technology methodologies for our clients and their patients. This role is perfect for someone skilled in troubleshooting, exceptional customer service, and utilizing enterprise IT tools. You'll provide robust support to resolve hardware, software, and account issues, addressing and mitigating technology-related issues across the organization while gaining hands-on experience with industry-standard platforms., * End-User Support: Respond to, track, and resolve IT requests via our ticketing systems (e.g., ServiceNow, Zendesk), ensuring timely communication and remediation.

• Troubleshooting: Diagnose and resolve issues with Windows and macOS devices, computer peripherals, and basic network connectivity.
• Account Management: Administer user accounts, including employee onboarding and offboarding, password resets, and utilizing identity management products like MS Active Directory, Okta, and Google Admin.
• Hardware & Device Setup: Configure, deploy, and maintain computer systems and laptops, utilizing Mobile Device Management (MDM) applications and managing inventory tracking.
• Security & Networking: Install and support security products such as endpoint and anti-virus/malware protection, and assist with VOIP phone system troubleshooting.
• Knowledge Base: Document solutions in ServiceNow and create Wikis or How-To guides to improve self-service resources and reduce repeat incidents for employees.
• Collaboration: Coordinate support across teams, partner with cross-functional IT groups, and work with software and hardware vendors to resolve complex issues.
• AV & Event Support: Provide break-fix support and maintain AV and conference room technologies, including TVs, Apple TV, Mac Mini, and Crestron.

• Experience: Minimum of 2 years in an IT-related field and/or relevant customer service troubleshooting role. Associate's degree in IT, Computer Science, or equivalent hands-on experience.
• Technical Skills: Proficiency in supporting both Mac OS-X and Microsoft Windows operating systems.
• Enterprise Tools: Experience installing and troubleshooting SaaS products and collaboration tools (Google Workspace, Slack, Dropbox).
• Systems Knowledge: Familiarity with SaaS ticketing systems, basic network troubleshooting, and enterprise identity management platforms.
• Soft Skills: Exceptional problem-solving and customer service mindset, clear verbal and written communication skills, and the ability to write clear user instructions and procedures.
• Work Environment: Ability to work independently or with a team in a fast-paced, agile environment, supporting remote, on-site, and hybrid users.
• Bonus Skills: General familiarity with Microsoft SCCM, scripting languages (PowerShell, Python, etc.), or professional certifications such as ITIL Foundations or CompTIA A+.

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company's first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same-to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives.