IT Help Desk

Serve as the first point of contact for employees experiencing technical issues via phone, email, or Teams chat Diagnose and resolve basic hardware, software, and network connectivity issues Set up, configure, and deploy desktops, laptops, printers, and peripherals Reset passwords and manage user account access in Active Directory Install, update, and troubleshoot software applications and Windows OS Maintain accurate documentation of issues, resolutions, and standard procedures Support basic network troubleshooting (Wi-Fi connectivity, VPN access, printer connectivity) Assist with IT inventory tracking and equipment maintenance

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., Associate degree in a technical area from an accredited college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. High school diploma or equivalent Strong customer service, communication, and troubleshooting skills Reliable, punctual, and able to work independently or as part of a team Familiarity in Active Directory, Microsoft Group Policy, MS Office 365 Suite Experience with configuring and troubleshooting PC hardware, printers, scanners, and mobile devices Experience with remote desktop support tools (AnyDesk) A curious mindset and eagerness to learn

LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

OTHER SKILLS Fluent in Microsoft Office Outlook, Word, and Excel.

REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.