UX Designer

In short, the UX Designer (Specialist, Marketing-GoFi) is responsible for shaping and optimizing the end-to-end dealer experience across GoFi's digital touchpoints. This role blends UX strategy, interaction design, user research, and data-driven insights to create intuitive, engaging, and accessible experiences that strengthen the GoFi brand and drive measurable business results. You'll work cross-functionally to ensure every interaction feels cohesive, customer-first, and purpose-built to improve usability, satisfaction, and conversion.

In long, as the UX Designer , you will be responsible for:

• Designing and optimizing end-to-end user journeys across web, email, and other digital touchpoints
• Applying UX best practices to create intuitive, accessible, and user-friendly experiences that drive engagement and conversion
• Conducting user research and gathering qualitative and quantitative insights to inform design decisions and enhance the dealer experience
• Creating wireframes, user flows, prototypes, and high-fidelity designs for digital experiences
• Collaborating with cross-functional teams to translate business goals and user needs into effective UX solutions
• Continuously testing, analyzing, and optimizing user experiences using behavioral data, usability feedback, and performance insights
• Ensuring consistency across all dealer-facing digital experiences and interactions
• Monitoring and improving key performance metrics, including engagement, usability, conversion, and Net Promoter Score (NPS)
• Leveraging A/B testing, usability testing, and experimentation to support continuous improvement
• Partnering closely with Product, Sales, Marketing, and external vendors to execute user-centered initiatives
• Acting as a liaison between GoFi stakeholders and vendor partners to ensure UX alignment across platforms and experiences
• Ensuring alignment across teams to deliver a seamless and cohesive dealer experience

• Someone with a customer-first mindset and a passion for creating seamless, engaging user experiences
• A strategic thinker who can connect user needs, thoughtful design, and business outcomes
• A self-starter who thrives with autonomy and takes ownership of their work
• An innovative and curious problem-solver who's always looking for ways to improve and evolve experiences
• An agile professional who can adapt and succeed in a fast-moving environment
• A strong communicator who collaborates effectively across teams and with external partners
• A detail-oriented designer who values usability, accessibility, and consistency

The Specifics.

• 1-3 years of experience in UX design, product design, interaction design, or a related field
• Bachelor's degree preferred, or equivalent practical experience
• Experience designing and optimizing digital user experiences and customer journeys
• Proficiency with UX/UI design and prototyping tools (Figma preferred)
• Familiarity with usability testing, A/B testing, and user research methodologies
• Strong understanding of UX principles, accessibility standards, and responsive design
• Strong analytical skills with the ability to interpret data and drive informed design decisions
• Excellent written and verbal communication skills
• Ability to manage multiple projects in a fast-paced environment

Nice to Have.

• Preferred experience designing user journeys and executing multi-channel campaigns in Braze.
• Background in lifecycle experiences, experimentation, or conversion optimization
• Familiarity with digital marketing and email experience design
• Indirect experience in the auto industry

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

GoFi is an AI-centric, licensed auto finance company built for a digital-first world. Built upon an entirely cloud-based infrastructure, GoFi provides a highly scalable next-gen lending platform that enables the best brands to deliver the best customer experience. GoFi powers solutions ranging from traditional turn-down finance arrangements to fully integrated co-branded finance and digital retail partnerships. GoFi is based in Dallas, TX.