Desktop Support Technician

E. J. Group, LLC
Jacksonville, United States of America
7 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Intermediate
Compensation
$ 50K

Job location

Jacksonville, United States of America

Tech stack

Microsoft Windows
BitLocker Drive Encryption
Microsoft Outlook
Dynamic Host Configuration Protocol
DNS
Issue Tracking Systems
IP Addressing
Virtual Private Networks (VPN)
Microsoft Office
System Center Configuration Manager
Remote Service Software
SharePoint
Software Engineering
TeamViewer
User Environment Management
EndPointSecurity
Remote Desktop Protocol (RDP)
Workspace ONE
Microsoft InTune
Microsoft Onedrive
Falcon Platform
U-Boot
ManageEngine
User Accounts

Requirements

The Deskside support member should have strong technical knowledge and hands-on experience on below technologies:

  • ITIL & Ticketing System Familiarity
  • Microsoft Client OS (Win10, 11)
  • Basic network configuration and troubleshooting (static IP, DHCP, DNS)
  • Microsoft 365 Support, * Over 5 years of hands-on experience in desktop support and end-user computing.
  • Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
  • Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
  • Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
  • Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.
  • End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning.
  • Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
  • Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.
  • Capable of documenting solutions and creating user-friendly knowledge base articles.
  • Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
  • Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
  • Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.

Desirable (not mandatory): Relevant technical & process certifications:

  • ITIL V4 Foundations
  • MD-102: Endpoint Administrator
  • Microsoft 365 Certified: Fundamentals - MS-900, * Desktop support: 3 years (Preferred)
  • SCCM: 2 years (Preferred)
  • Video Conference Software and Hardware support: 2 years (Preferred)
  • Mobile device management: 2 years (Preferred)

Benefits & conditions

Pulled from the full job description

  • Referral program
  • Professional development assistance
  • Tuition reimbursement
  • 401(k)
  • 401(k) matching
  • Vision insurance, * 401(k)
  • 401(k) matching
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

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