Desktop Support II

As a Desktop Support II, you'll provide hardware, software, and systems support throughout Security Financial Bank. You'll troubleshoot technical issues, maintain workstation and network equipment, assist with business continuity initiatives, and work closely with employees and third-party vendors to ensure our technology remains secure, reliable, and efficient.

Success in this role comes from combining strong technical knowledge with excellent communication, sound judgment, and a genuine desire to help others. You'll enjoy this position if you like solving new challenges every day while building trusted relationships across the organization.

Your responsibilities will include:

• Configure, deploy, maintain, and repair computers, monitors, printers, scanners, and other peripherals
• Troubleshoot advanced hardware, software, networking, and system-related issues
• Resolve help desk requests while meeting established service level expectations
• Test application functionality, connectivity, and system performance
• Document issues, resolutions, and system changes within the ticketing system
• Partner with third-party vendors to resolve technical issues
• Support Microsoft Windows, Microsoft 365, server environments, mobile devices, Cisco wireless infrastructure, and VoIP systems
• Assist with Business Continuity and Disaster Recovery planning, documentation, testing, and employee training
• Participate in an on-call rotation and occasional after-hours maintenance
• Safeguard bank technology assets while adhering to banking security policies and regulatory requirements

This role is ideal for someone who enjoys variety in their work, takes pride in delivering outstanding customer support, and wants to grow their technical expertise while making a meaningful impact within a stable, community-focused organization., * Naturally curious with a passion for solving technical problems

• Patient, approachable, and committed to providing exceptional customer service
• Organized and able to manage multiple priorities effectively
• Comfortable working independently while collaborating with teammates
• Calm under pressure and dependable during critical situations
• A clear communicator who can explain technical concepts in ways others understand
• Committed to continuous learning and professional growth
• Trustworthy and respectful when handling confidential information

What We're Looking For:

• Associate's or Bachelor's degree in Computer Networking, Management Information Systems (MIS), Computer Science, or a related field (or equivalent experience)
• Minimum of five years of experience in desktop support, systems support, or a similar IT support role

Technical Knowledge:

• Windows 11 & Microsoft Server operating systems
• Microsoft 365 cloud-based products
• Cisco wireless networks
• Mobile Device Management platforms
• VOIP phone systems
• Network concepts and troubleshooting
• Server-level hardware and software
• Help desk ticketing systems
• Business Continuity and Disaster Recovery concepts

Working conditions, including physical requirements:

• Work is performed largely within the Bank's corporate office with limited chance of personal injury. Frequent mental and visual concentration required in managing deadlines and multiple priorities.
• Primarily daytime, on-site work during normal business hours
• Occasional evening or weekend maintenance and participation in an on-call rotation
• Ability to lift and move up to 50 pounds of computer equipment and supplies
• Ability to work safely in production environments

Pulled from the full job description

• Paid time off
• Volunteer time off, At SFB, technology is more than computers and networks-it enables our employees to serve customers with confidence every day. As a member of our Information Systems team, you'll enjoy:
• A collaborative, close-knit IT team that values communication and shared knowledge
• A supportive, inclusive culture that recognizes your contributions
• Stability and the opportunity to deepen your technical expertise
• Meaningful work supporting community banking operations
• Comprehensive benefits package
• Paid volunteer time off
• Professional development opportunities
• And more!

SFB is an independent community bank with eight branch locations and more than 140 employees. Since opening in 1934 in Durand, WI, we've built our reputation on trust, relationships, and community involvement. At SFB, you'll find a supportive, team-oriented workplace where your contributions matter and your professional growth is encouraged.