Programmer/Systems Analyst

The United States Bankruptcy Court for the Western District of New York is seeking a full-time Programmer Analyst based in the Buffalo office of the Clerk. This role combines software development with hands-on IT support, requiring someone equally comfortable writing and maintaining applications as they are troubleshooting networks, computer systems, and A/V equipment. The Programmer Analyst will also assist with training and documentation for both off-the-shelf and court-specific software systems. This is an on-site position at the Robert H. Jackson United States Courthouse in Buffalo, serving a district-wide IT team that supports both Buffalo and Rochester. Occasional travel to Rochester and other locations is expected, along with periodic after-hours and weekend coverage.

Representative Duties

· Develop, modify, test, and maintain applications for use by the court, including web-based applications and systems developed or customized by other court units.

· Analyze existing court applications to identify problems, correct errors, and recommend improvements to both manual and automated processes.

· Design and implement automation improvement plans, ensuring changes are introduced with minimal disruption to court operations.

· Confer with internal users and IT staff to define requirements, design software solutions, and deliver applications that enhance organizational efficiency and capabilities.

· Install, test, and implement new CM/ECF software releases and other national judiciary systems, coordinating rollouts to minimize end-user disruption.

· Provide direct technical support to court staff and end users for local systems, including networks, personal computers, portable devices, and A/V equipment.

· Ensure technical documentation is created, maintained, and kept current across all supported systems.

· Maintain awareness of developments, techniques, and programs across the judiciary by staying in contact with automation personnel at other court locations.

· Review and analyze the work of other technical staff as needed.

· Perform other related duties, as assigned.

· High school diploma or equivalent and at least one year of specialized experience.

· Thorough understanding of computer systems, processes, and operations in a networked environment.

· Proficiency with iOS and Windows devices.

· Strong customer service skills with the ability to interact professionally with users at all levels of the court.

· Excellent oral and written communication skills.

· Ability to function effectively as a team player in a fast-paced environment with frequent interruptions.

· Ability to work independently with minimal supervision, adapt to changing needs, and meet deadlines and commitments.

Preferred Qualification Requirements

· Bachelor's degree in Computer Science, MIS, or a related field.

· Experience developing web-based applications.

· Experience with Microsoft 365, including SharePoint and Teams administration.

· Working knowledge of databases and SQL query construction.

· Knowledge of Drupal content management.

· Familiarity with Git, Docker, Kubernetes, and API design.

· Knowledge of Linux, Windows, and macOS administration.

· Knowledge of court operations and CM/ECF.

· Ability to comply with the Code of Conduct for Judiciary Employees and court confidentiality requirements.

Pulled from the full job description

• Parental leave
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, * 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance