IT Administrator - Production, Morrisville, NC

The Production Site Systems Administrator is an IT role responsible for maintaining the company's computing environment by analyzing requirements, installing and configuring hardware and software, and supporting a fast-paced print to order manufacturing environment. Responsibilities include systems administration and support of PCs, printers, servers, and related software and equipment, as well as working directly with production staff to remediate technology issues affecting production order processing. Tasks include end-user support, license tracking, and performing maintenance, upgrades, and configurations as well as working with production staff and/or vendors to resolve issues. The IT Administrator role is onsite 5 days per week at our Morrisville, NC HQ. At this time, we are unable to provide work sponsorship for this role. Essential Responsibilities

• End User Support
• Provide onsite and some remote support to end users, resolving technical issues promptly.
• Respond quickly and effectively to IT support requests.
• Monitor, prioritize, and resolve IT support tickets to meet SLA compliance.
• Offer remote assistance using desktop tools for troubleshooting and support.
• Assist in training end-users on software and hardware tools as needed.
• Hardware and Software Maintenance
• Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and peripherals.
• Configure, install, and maintain hardware, software, and peripherals, including workstations and mobile devices.
• Assist with the setup, deployment, and configuration of new workstations and equipment for onsite and remote employees.
• Perform regular patches, updates, and security enhancements on operating systems and applications.
• Perform workstation hardware and software upgrades as required.
• User and Account Management
• Manage user accounts and permissions in Active Directory, Azure AD/Entra ID, and other directory services.
• Provide support for VPN connectivity, network access, and security protocols for remote users.
• Participate in the onboarding of new employees by setting up hardware and configuring accounts.
• Documentation and Inventory
• Document issues, resolutions, and steps taken in the IT service desk system.
• Maintain accurate documentation of procedures, technical issues, and user guides.
• Maintain an inventory of IT assets, including hardware and software licenses.
• Collaboration and Escalation
• Work closely with vendors and third-party managed service providers to resolve hardware or software issues.
• Escalate complex technical issues to senior IT staff when necessary and track progress.
• Project Support
• Participate in IT projects, including system migrations, upgrades, and deployments.
• Assist with user and service migrations between cloud providers, ensuring minimal disruption to end users.

Other Duties

• Participate in the "after-hours" support team as needed.
• Research and explore alternative solutions to technical problems.
• Provide "remote-hands" support for MSP and/or internal IT staff.

• Strong troubleshooting and critical thinking abilities.
• Excellent communication skills, both in person and virtually.
• Strong time-management, organizational, and multitasking skills.
• Ability to work effectively in a fast-paced environment.
• Ability to adapt quickly to changing technology and user needs.
• Understanding of IPv4 networking and the OSI model.
• Understands DHCP and how reservations and exclusions work.
• Familiarity with virtualization concepts, both on-premises and cloud-based.
• Proficient in managing operating systems in a medium-to-large organization (primarily Windows, with some Mac).
• Ability to follow and communicate detailed technical instructions clearly.
• Strong customer service focus and ability to handle support requests calmly and efficiently.
• Proficient with remote support tools for troubleshooting and assistance.
• Ability to lift up to 50 lbs.
• Familiarity with print processing software (Onyx, ErgoSoft) is a plus.

Experience

• Minimum of 4 years in an IT Systems Administration role.
• Experience supporting Windows, MacOS, and mobile devices in a multi-site manufacturing environment.
• Experience with network cable drop patching (Ethernet patch bays)
• Network printer deployment and management.
• Experience with managing M365 cloud-based applications (SharePoint, Teams, Exchange, etc.).
• Familiarity with virtualization is a plus but not required (preferably vSphere)

Pulled from the full job description

• Paid parental leave
• Parental leave
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, Circle Graphics + Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, paid maternity and paternity leave, paid floating holiday, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. .

Sensaria is a leader in the Wall Decor and Print-On-Demand industry. We operate 8+ e-commerce storefronts, two business-to-business brands, in-house art creation, and coast-to-coast production facilities. Sensaria brings moments and art to life. We are proud to be a leading innovator in our industry, enabling more for customers - more products, more quality and speed. We are enthusiastic, we think bigger and work hard to unlock opportunity and achieve incredible results. Where most see a blank canvas, Sensaria sees infinite possibility. The chance to impact the senses and shape a moment in time, realizing a vision of design and decor that can reinvent, renew, and revive. With equal parts passion and operational excellence, Sensaria creates new ways to bring art and memories to life in any space. And through innovation, quality and speed, the company empowers unlimited growth potential for clientele. Enabling more for customers - more efficiency, more creativity, and more moments of inspiration, Sensaria thinks bigger and bolder to unlock opportunity and achieve incredible results together.