IT Support & Systems Administrator

• Provide Help Desk support for computers, printers, phones, copiers, Microsoft 365, and office software.
• Configure and deploy computers, workstations, and technology for new employees.
• Administer Microsoft 365, email accounts, licensing, MFA, and ShareFile.
• Maintain user accounts across multiple business applications, including our agency management system.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support system updates, software installations, licensing, and technology projects.
• Monitor system performance and recommend technology improvements.
• Run agency reports and assist with various administrative and operational functions.

• Experience in IT Support, Help Desk, Desktop Support, or Systems Administration.
• Strong knowledge of Microsoft 365 administration and Windows environments.
• Excellent troubleshooting and customer service skills.
• Ability to communicate technical information to non-technical users.
• Highly organized with strong attention to detail.
• Self-motivated with the ability to prioritize multiple responsibilities.
• Experience with networking, cybersecurity, and business software is a plus.
• Insurance industry experience is helpful but not required.

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

R.V. Johnson Insurance Agency is a locally owned, family-oriented insurance agency that has proudly served the Treasure Coast for more than 50 years. We're looking for an experienced, service-oriented IT professional who enjoys solving problems, helping people, and keeping technology running smoothly. This isn't your typical Help Desk position. You'll be the go-to technology resource for our team, managing everything from Microsoft 365 administration and user accounts to workstation setup, software support, networking, business applications, phones, printers, and office technology. Every day is different, making this an ideal opportunity for someone who enjoys variety and takes pride in delivering outstanding customer service.