IT Technician

SODECIA SAFETY & MOBILITY AUBURN, INC.

Auburn, United States of America

7 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Compensation

$ 52K

Auburn, United States of America

Antivirus Softwares

CompTIA Network+

Desktop Computing

Issue Tracking Systems

Virtual Private Networks (VPN)

Network administration

Remote Access Technology

Wide Area Networks

Wi-Fi Technology

Information Technology

End-User Support: Provide frontline technical support to employees in person or via remote access.
System Maintenance: Install, configure, and troubleshoot hardware (computers, printers) and software.
Network Administration: Monitor LAN/WAN, Wi-Fi, and VPN connections, and maintain firewalls and antivirus protocols.
Onboarding & Offboarding: Set up workstations for new hires and wipe or recover equipment when staff leave.
Asset Tracking: Maintain an updated inventory of IT hardware, software licenses, and equipment.
Documentation: Record support requests, fixes, and procedures within a ticketing system or knowledge base.

Education: A high school diploma or equivalent is the minimum, though many employers prefer an Associate or Bachelor's degree in computer science or information technology.
Certifications: Common accreditations include CompTIA A+ and CompTIA Network+.
Soft Skills: Excellent problem-solving, analytical, and interpersonal communication skills to assist non-technical staff.
Physical Requirements: Ability to physically install equipment, which may involve lifting heavy devices (up to 50 pounds) and accessing tight spaces under desks or in server rooms.