Incident Commander I (Hybrid)

The Incident Commander I coordinates major incident responses, maintains stakeholder communication during service-impacting events, and facilitates resolutions in compliance with Service Level Agreements (SLAs). This role operates on a weekly rotating on-call schedule and requires a hybrid presence (two days per week) at the Allen, TX, office., * Lead Incident Response: Assemble technical triage bridges and direct outage recovery efforts with a focus on improving MTTR and MTRD.

• Stakeholder Communication: Prepare clear, timely written and verbal incident updates for internal teams, external customers, and regulatory commissions.
• Post-Incident Analysis: Participate in Root Cause Analysis (RCA) discussions and collaborate with third-party vendors to resolve chronic service delivery issues.
• Strategic Decision-Making: Use critical thinking and independent judgment to assess complex situations and define immediate courses of action.

• Technical Proficiency: Maintain a working knowledge of computer systems, network components, and telecommunications jargon to lead technical teams effectively.
• Professional Experience: 1+ years of Incident Management experience within an ITIL-based ITSM organization.
• Leadership & Influence: Demonstrated ability to direct others during high-pressure scenarios; ITIL Foundation (v3/v4) certification is preferred., * High School Diploma
• 1+ years of Incident management or Incident Commander experience

Travel Requirements

Under 10%

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills, wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

At Motorola Solutions, we believe that everything starts with our people. Were a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration thats critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future., The Network and Security Operations (NSOC) team delivers technical support for call handling and emergency management solutions deployed within the public safety sector.