End User Support Specialist / San Francisco / Primary IT Person

We're looking for a hands-on IT Support Specialist to serve as the primary onsite IT resource supporting end users in a fast-paced, collaborative environment. This role is ideal for someone who enjoys being the go-to IT person, thrives in an onsite setting, and has experience supporting both Mac and Windows environments., * Serve as the primary onsite IT support resource for end users

• Provide Level 1 & Level 2 desktop support for hardware, software, and networking issues
• Configure, deploy, maintain, and manage laptops, desktops, and peripherals
• Support both macOS and Windows environments
• Provision new employee equipment, onboarding, and offboarding
• Troubleshoot Microsoft 365 applications and user account issues
• Maintain inventory and lifecycle management of IT hardware
• Support conference room technology and AV equipment
• Collaborate with remote IT teams on deployments, upgrades, and system rollouts
• Escalate complex technical issues when necessary while owning issues through resolution
• Document support activities and maintain accurate ticket updates

Work Authorization: Candidates must be authorized to work in the U.S. without current or future sponsorship., * 2-4+ years of IT Help Desk or Desktop Support experience

• Experience supporting both Mac (macOS) and Windows 10/11 environments
• Experience configuring, deploying, maintaining, and managing end-user devices
• Strong troubleshooting skills across hardware, software, printers, peripherals, and networking
• Experience with Microsoft 365
• Familiarity with ticketing systems (Zendesk or similar)
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Excellent communication and customer service skills
• Comfortable working independently as the primary onsite IT resource

Preferred Qualifications

• Experience with Jamf, Intune, Azure AD, or other endpoint management/MDM tools
• Experience with device provisioning and asset management
• Experience supporting conference room technology and AV equipment