Dynamics 365 CRM Solution Architect - 100% remote

Solution Architecture & Consulting

• Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
• Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
• Translate business requirements into scalable functional and solution designs.
• Create solution blueprints, architecture diagrams, and implementation roadmaps.
• Provide architectural governance throughout the project lifecycle.

Dynamics 365 Sales

• Design and implement:

o Lead Management o Opportunity Management o Account & Contact Management o Sales Forecasting o Sales Pipeline Management o Territory Management o Quote-to-Order Processes o Sales Insights and AI-Driven Selling

Dynamics 365 Marketing (Customer Insights - Journeys)

• Design customer engagement strategies utilizing:

o Customer Segmentation o Customer Journeys o Email Marketing o Campaign Management o Event Management o Lead Nurturing o Marketing Automation o Customer Insights and Analytics

Dynamics 365 Customer Service

• Architect solutions for:

o Case Management o Omnichannel Engagement o Knowledge Management o SLA Management o Customer Self-Service Portals o Customer Service Copilot o Contact Center and Agent Productivity

Power Platform & AI

• Drive adoption of:

o Power Apps o Power Automate o Dataverse o Power BI o Copilot Studio o AI Builder

• Design low-code solutions extending D365 CRM capabilities.

Integration & Data Architecture

• Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.
• Design integrations using:

o Azure Integration Services o Logic Apps o Service Bus o APIs o Dataverse

• Develop data migration and master data management strategies.

Regards,

Mohammed ilyas

• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
• 12+ years of overall IT experience.
• 7+ years of Dynamics CRM/D365 CE implementation experience.
• Minimum 3 full lifecycle Dynamics 365 CRM implementations.
• Strong expertise in:

o D365 Sales o D365 Marketing / Customer Insights - Journeys o D365 Customer Service

• Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.

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