Desktop Support Technician

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who provide in-house technical PC hardware and software support. They work with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows software. In addition, they implement special projects which require researching new technology and solving complex problems.

What You'll Do

• Assist personnel with PCs, servers, networks, printers, software, and phones
• Package, test, deploy, update, and troubleshoot software
• Create and maintain desktop images
• Perform routine network and PC installation, and troubleshoot, maintain, and resolve any related problems
• Setup new users in our systems
• Remove/disable system access for departing employees
• Analyze desktop hardware and software processes for efficiency and needs
• Document processes and procedures
• Coordinate upgrade of desktop equipment and software
• Maintain ticketing system for prioritizing tasks
• Escalate or delegate issues to other IT members if required
• Be the primary point of contact for personnel with any IT question or task
• Manage Active Directory and Exchange users and groups
• Maintain phone system users, teams, and call flow logic
• Grant/revoke access to various internal and external systems
• Train personnel on how to best use the different systems and tools
• Follow PCI compliance guidelines

• 2+ years of IT experience
• Technical experience working within: VOIP Phone Systems (Fuze preferred), CRM/ERP (Netsuite preferred), Automated Software Deployment, Virtualization Technologies (VMware, VirtualBox, HyperV), Windows Desktop and Server OS, Active Directory, O365 Exchange and Azure AD, Microsoft Office 365, DNS and DHCP, and Ticketing Software (Zoho Preferred)
• CompTIA, A+ or equivalent.
• Problem analysis & resolution skills with the ability to logically progress troubleshooting and shift between and prioritize tasks
• The ability to plan and organize work with a strong attention to detail
• Exceptional oral and written communication skills
• Ability to work independently as well as part of a team

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, We take our guiding values seriously. You should be someone who can:
• take action. You respond quickly to customers and seek excellence in everything you do.
• build trust. You always act in a customer's best interest and do what you say you will do.
• think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
• make it easy. You find ways to solve problems and bring clarity to complex challenges.
• win together. You are inclusive and collaborate to delight the customer and deliver success together., Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holidays, paid time off, parental leave and a pre-tax transit program.

Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority. and become part of a community that understands that great outcomes are the product of great collaboration. As partners in transformation, we work closely with our customers and teams to deliver extraordinary results. Everything we build, we build together.