Support Analyst - Decatur, IL

GBS currently has an opening for a full-time CMS, Support Analyst in our Decatur-City Center office to join the Agris Support team. This group assists location personnel in our network of elevators with established policies and procedures to ensure transactions are recorded in our accounting system consistently, accurately and timely. This support is frequently handled by telephone, e-mail or Microsoft Teams. Support will also take the form of defining systematic changes to address new initiatives and performing user acceptable testing to validate the expected results., * Resolve Support emails/Service Now tickets in a timely manner

• Assist in driving standardization, automation and continuous improvement within CMS

processes

• Document, maintain and update Standard Operating Procedures related to CMS activities
• Develop relationships and drive stakeholder satisfaction at location level
• Drive Operational Excellence in CMS, through root cause analysis, lean management techniques
• Develop and maintain a Continuous Improvement mindset related to CMS
• Understand and assist with risk management issues (position) across CMS transactional activities
• Assist team and owning change management in adhering to established policies and procedures
• Provide over-the-phone training using Microsoft Teams on daily transaction processing, report retrieval and other general assistance
• Research and submit program change requests to respective IT Group
• Test and review the results of programming changes and enhancements to ensure the desired results are achieved

• Associate's/Bachelor's degree in Accounting, Business, Agriculture or Information Technology is preferred
• Minimum of 3-5 years of ADM experience or equivalent is preferred
• Previous experience with grain settlement work, transactional system support is preferred, * Strong analytical abilities, initiative and problem solving skills are necessary to adapt to a rapidly changing work environment
• A proven track record of being dependable, reliable, meet strict deadlines, and a strong desire to help others
• Effective oral and written communication skills as well as the ability to interface with various levels of office and customer clients
• Good organizational skills with the ability to function in a team environment and multi-task
• Extensive commodities settlement end to end process experience
• Prior system support experience a plus
• Proficient with Microsoft Office products, including Sharepoint, Teams, Excel and Access
• Secondary language fluency required, Spanish and/or Portuguese

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
• Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

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Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

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$48,100.00 - $73,100.00

ADM's Global Business Services team provides efficient, compliant and reliable services for ADM's business and functions on a company-wide basis. Commodities Management Services is one of the process towers within Global Business Services, and is responsible for transactional activities that underpin CMS throughout the Americas region. This is not a remote position., At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com., Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.