Support Engineer, Security Integrations Group (SIG)

Amazon Worldwide Physical Security (PhySec) apart of Amazon's Worldwide Operations Security (WWOS) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting, and customer issue resolution for the Security Integrations Group (SIG).

This individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including: access control, video management systems, visitor management, and incident management systems.

The Security Integrations Group is a 24/7 operation, and shift work will be required, potentially including nights and weekends.

Key job responsibilities

• Day-to-day support operations of a fast-paced complex distributed physical security infrastructures
• Responding to telephone, ticket and e-mail requests in a professional, efficient manner
• Performing various programming and technical project / administrative related activities on the security systems
• Following standard procedures for proper escalation of issues to the appropriate teams
• Reviewing and recommending logical and technical design as defined by documented standards
• Documenting knowledge in the form of knowledge base Wiki articles
• Ability to work shifts that include holidays and weekends
• Participating in an on-call rotation

A day in the life Your day kicks off with a shift change briefing - a quick sync with the outgoing engineer(s) to review any open high-severity tickets, ongoing projects, and overnight events. You check the team calendar for scheduled events, review your ticket queue, and log into the contact support portal. The days moves along as you and the team you are a part of are solving physical security operational issues across the Americas. You update your shift notes, brief the incoming engineering peers on any open items, and log off knowing that the global SIG team will carry the mission forward seamlessly through the night. No two days are the same, but every day matters.

Problem solvers who love diagnosing and fixing complex technical issues under pressure

• Customer-obsessed engineers who take pride in rapid, high-quality service delivery
• Self-starters who can prioritize competing demands and manage their time effectively
• Collaborators who communicate clearly across time zones and teams
• Lifelong learners who are energized by mastering new systems and technologies

Ready to Protect What Matters?, 2+ years of software development, or 2+ years of technical support experience

• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

If you're passionate about physical security technology, thrive in a fast-paced environment, and want to make a tangible impact at one of the world's most innovative companies - SIG is looking for you.

Join us. Secure the future.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

Security Integrations Group (SIG), a part of Worldwide Physical Security (PhySec), is primarily an engineering team for Amazon's physical security systems across the globe, but also participates in the design, development, deployment, and project management aspects of these systems. SIG provides 24/7 customer support for physical security systems. SIG provides 24x7 support via support engineering teams based in North America, Australia, and Europe. Engineers are available in-office at all times. Our team's mission is to lead and unify Amazon's physical security capabilities worldwide by setting strategic frameworks, standards, and processes that enable regional physical security teams and support functions to protect Amazon's end-to-end supply chain. Through continuous innovation in security technology, methodologies, and automation, the organization drives consistent, scalable, and data-driven improvements supporting Security & Loss Prevention (S&LP) performance while supporting business initiatives in a fast-changing operating environment.