Service Desk Technician

TEKsystems is seeking a Service Desk Technician to join a growing technology support team. This position is responsible for delivering exceptional customer service while providing technical support, troubleshooting hardware and system-related issues, and assisting internal users with operational technology platforms., * Deliver a positive customer experience by professionally and efficiently handling incoming support requests

• Provide first-level technical support and troubleshoot hardware, software, and system-related issues
• Assist internal teams with operational support and service desk activities
• Monitor system alerts, communication channels, and error logs; document and escalate issues according to established procedures
• Enter and maintain accurate information within scheduling and tracking systems
• Complete daily operational checklists and support tasks accurately and on time
• Participate in technology projects and operational improvement initiatives
• Perform user acceptance testing (UAT) and validation activities for new system enhancements
• Complete system configuration and maintenance requests as assigned
• Monitor processing exceptions and perform preliminary troubleshooting before escalation
• Maintain accurate documentation of issues, resolutions, and support activities
• Support business operations during peak activity periods, including high-volume events
• Perform additional duties as assigned, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Service Desk Technician TEKsystems Louisville, KY*On-Site Operations ServiceNow Phone Support Microsoft 365 Windows Phone Issue Tracking Customer Service Active Directory Technical Support Help Desk Support Business Valuation Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support IT Helpdesk Specialist - Remote TEKsystems Louisville, KY*Remote Operations Management Active Directory Help Desk Support Business Valuation Proprietary Software Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation

Composure Scheduling Operations Leadership Checklists Multitasking Team Oriented Prioritization Detail Oriented Problem Solving Customer Service Computer Science Customer Support Operating Systems Technical Support Help Desk Support Computer Hardware Acceptance Testing Business Valuation Business Operations System Configuration Information Technology Full Stack Development Communication Channels Artificial Intelligence Business Transformation Calmness Under Pressure Hardware Troubleshooting User Acceptance Testing (UAT) Troubleshooting (Problem Solving), The ideal candidate is a detail-oriented problem solver who thrives in a fast-paced environment, remains calm under pressure, and enjoys helping others resolve technical challenges., * Help Desk Support

• Service Desk Support
• Technical Troubleshooting
• Customer Service
• Technical Support
• Incident Management
• User Support
• Problem Resolution, * Strong troubleshooting and analytical problem-solving skills
• Positive, customer-focused attitude with the ability to remain composed in high-pressure situations
• Excellent attention to detail and organizational skills
• Strong verbal and written communication abilities
• Ability to multitask and prioritize in a dynamic environment
• Technical aptitude and interest in technology, hardware, or computer systems
• Basic understanding of computer hardware, operating systems, and productivity applications
• Willingness to learn new technologies and take on additional responsibilities, * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
• Previous help desk, service desk, customer support, or entry-level IT experience
• Experience supporting end users and troubleshooting technical issues, * Collaborative, team-oriented environment
• Opportunity to support business-critical operations and technology initiatives
• May require availability during peak operational periods and special events, This role is ideal for an entry-level IT professional with strong customer service skills, a passion for technology, and a desire to build a career in technical support. Candidates with experience troubleshooting personal computers, supporting users, gaming technology knowledge, or hands-on hardware experience are encouraged to apply. Job Type & Location, Louisville, KY*On-Site Writing Composure Scheduling Operations Leadership Checklists Multitasking Team Oriented Prioritization Detail Oriented Problem Solving Customer Service Computer Science Customer Support Operating Systems Technical Support Help Desk Support Computer Hardware Acceptance Testing Business Valuation Business Operations System Configuration Information Technology Full Stack Development Communication Channels Artificial Intelligence Business Transformation Calmness Under Pressure Hardware Troubleshooting User Acceptance Testing (UAT) Troubleshooting (Problem Solving) +0

This is a Contract position based out of Louisville, KY. Pay and Benefits

The pay range for this position is $18.75 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.