Core IT Infrastructure Supervisor

Operational Leadership

• Provide daily leadership and direction to Core IT Infrastructure personnel
• Coordinate across networking systems, cloud, and modern workplace services
• Monitor service health, performance, and stability
• Makes routine operational decisions related to incident response, workload prioritization, and service restoration, escalating higher-risk or strategic decisions as appropriate
• Works closely with the Infrastructure Manager to execute departmental priorities, projects, and operational initiatives

Incident & Problem Management

• Lead technical response during incidents
• Coordinate cross-team troubleshooting
• Manage escalations and ensure resolution
• Facilitate root cause analysis and corrective actions
• Drive continuous improvement in Core infrastructure processes/procedures

Change Management & Operational Readiness

• Coordinate infrastructure change planning, scheduling, implementation, and validation activities.
• Ensure all core infrastructure changes are properly assessed, documented, tested, and communicated.
• Evaluate operational risk, dependencies, and support requirements for planned changes.
• Maintain team readiness for system upgrades, deployments, and major business initiatives.
• Establish and enforce operational standards, documentation, and change control procedures.
• Lead continuous improvement of infrastructure reliability, operational efficiency, and service stability.

Team Leadership & Development

• Supervise team members.
• Provide coaching and mentoring
• Conduct performance management and development planning
• Foster collaboration and skill development

Documentation & Standards

• Establish process and standards?
• Maintain accurate documentation
• Leverage documentation and standards driving operational efficiencies

• Degree in Information Technology preferred or equivalent experience.
• Experience in manufacturing, distribution, or supply chain environments.
• Supported ERP implementations or major systems upgrades preferred.
• Familiarity with Microsoft Power Platform (Power Automate, Power BI, Power Apps)
• Knowledge of DevOps or release management practices.
• Experience supporting data warehouse or reporting solutions.

Critical Skills and Expertise

• Customer service oriented with a problem-solving attitude.
• Ability to work independently under minimal supervision.
• Exceptional attention to detail, critical thinking, and problem-solving capabilities.
• Uphold and integrate Company's Core Values
• Other duties as assigned.

2.92.9 out of 5 stars Vancouver, WA 98661 $75,000 - $80,000 a year, Take your career to the next level and join our exciting team. Franz offers employees excellent benefits including:

• Competitive Wages:

• $75,000.00 - $80,000.00 annual salary

• Comprehensive Healthcare

• 100% employer paid healthcare premiums for employee and all eligible dependents

• Generous Holiday and Vacation
• 401K and Profit Sharing funds
• 50% Discount Franz Products
• Growth and Development Opportunities

Franz Family Bakery was founded in 1906 in the Pacific Northwest and has become one of country's most successful bakeries. We produce a variety of baked products, marketed under a wide range of premium labels, all made with quality ingredients and a superior baking process. We employ over 4,000 employees and distribute our products in Alaska, Idaho, California, Utah, Montana, Oregon, and Washington.