Technology Enablement Specialist

You find joy in working with students and alongside a passionate, thoughtful community of educators. You believe deeply that learning is most powerful when it is experiential, and when students learn by doing, exploring, and reflecting, rather than simply being told what to know and remember. You are invested in the growth of children as whole people, supporting their curiosity, sense of purpose, and capacity to contribute meaningfully to their communities, both within and beyond the classroom. You are a lifelong learner who welcomes both support and challenge, and you are excited by the opportunity to continue developing your craft in a collegial, reflective environment. You are energized by contributing your skills and ideas, making a meaningful impact, and being part of something larger than yourself., This role is fast paced and carries the day-to-day support that keeps everyone working as best they can, handling walk-ins, emerging-technology triage, day-to-day printer management, classroom/AV break-fix, and front-line event support. The technology enablement specialist turns recurring problems into permanent fixes through documentation, training, and small projects., Service Desk & Front-Line SUPPORT

• Work assigned FMX tickets to resolution; deliver Tier 1 / Tier 2 support for faculty, staff, and students

• Be the first in-room responder for walk-ins and the first hands-on triage for emerging technology requests.

• Reduce repeat tickets by turning fixes into knowledge-base articles and short training.

Devices, Printers & AV

• Own day-to-day printer / MFP fleet management, supplies, vendor coordination, reliability; support the Director of Technology's move to cloud print management.

• Classroom and non-classroom AV break-fix (panels, projection, audio); escalate cabling/network to the Network Administrator.

• Provide front-line event AV setup and support in the team coverage rotation.

• Own student device repair and loaner program (warranty, tracking, damage workflow).

Faculty Enablement, Systems & Documentation

• Lead new-hire IT onboarding and recurring drop-in training.

• Day-to-day administration of Canvas and Otus; validate Authentica-driven account provisioning.

• Day-to-day SaaS license administration, track subscriptions, surface renewals, right-size with the Director of Technology.

• Build and maintain the team and faculty knowledge base and operational runbook.

Shared Team Responsibilities

• Share evening/weekend event coverage and the summer device-imaging cycle with the team.

• 3+ years technology support, ideally K-12, independent school, or higher education.

• Practical fluency across macOS/iOS, Windows, and ChromeOS; user-level comfort with an MDM (Jamf, Intune, or Google) and an identity platform (Entra, Google, or Okta).

• LMS administration (Canvas, Otus, or equivalent); printer/MFD fleet experience; comfortable working a ticketed service desk.

• Strong communicator who translates technology for non-technical users; ownership mindset; mission-aligned and service-oriented.

• Willing to staff occasional evening/weekend events.

• Bachelor's preferred; equivalent experience considered.

Additional Requirements:

• Have a current Adult and Children CPR, First Aid, and AED Certification (or receive one soon after hire date)

• Meet the school's standards when completing two separate background screenings

• Stamina: Ability to stand and walk for extended periods, manage long days, and support body with core muscles.

• Fine Motor Skills: Using hands to grasp, move, or assemble small objects (e.g., papers, writing).

• Sensory: Clear hearing and vision

• Ability to sit and keyboard for up to 8 hours per day & lift up to 30 pounds (file boxes).

Founded in 1924 and located in Seattle's Madison Valley neighborhood, The Bush School is an independent school serving students from Kindergarten through Twelfth Grade. Bush offers a rich, intellectually engaging program grounded in experiential learning, designed to spark in students of diverse backgrounds and talents a passion for learning, accomplishment, and contribution to their communities. Our curriculum challenges students to think deeply and creatively, preparing them to thrive in future endeavors while remaining rooted in the school's longstanding core values. We are committed to fostering an inclusive and diverse community in which every individual can say, "I belong." We seek educators and staff who are passionate about their work, highly skilled in their practice, and who bring a wide range of perspectives and experiences to our community. We believe deeply in the role education and diverse learning environments play in advancing equity, inclusion, and a shared sense of responsibility for one another.