Manager, Business Operations Strategy & Support - WW Ops BPR

At Apple, operational excellence isn't a function - it's a philosophy embedded in everything we ship. This is a rare opportunity to lead the systems and strategy that power Apple's most critical business moments: from the launch of a new iPhone to the seamless execution of global peak events. If you see complexity as an invitation to build clarity - and believe that technology and people, working together, can achieve something remarkable - this role was built for you.

Sales and Operations Engineering is part of IS&T and drives the technology behind Apple's global operations, sales, and supply chain. The team connects the systems that move products from factory to customer - bridging sales platforms with the operational infrastructure that keeps Apple running at scale and ensuring Apple's technology and business priorities move in lockstep., The Manager of Business Operations Strategy & Support leads one of Apple's most mission-critical operational capabilities - ensuring the systems, processes, and people that underpin Apple's global operations are ready, resilient, and continuously improving.

This leader will own the end-to-end systems readiness strategy for New Product Introductions (NPIs) - among Apple's highest-stakes operational events - while stewarding the day-to-day health of enterprise business systems at global scale. You will sit at the intersection of strategy and execution, partnering with Engineering, Supply Chain, and IS&T leaders to build a Center of Excellence that raises the bar for how Apple approaches operational quality.

This is not a steady-state support management role. You will define strategy in a space Apple is actively investing in: applying AI/ML to operational resilience, scaling systems for next-generation product launches, and building the organizational model for practicing operational excellence globally. Responsibilities will focus on NPI Systems Strategy & Launch Readiness, Production Support & Systems Resilience. and People Leadership & Organizational Development

• Bachelor's degree in Engineering, Computer Science, Supply Chain, or related field
• 10+ years of progressive experience in supply chain operations, enterprise systems, or business operations
• 5+ years in a people leadership role with demonstrated success managing global, cross-functional teams
• Deep experience with enterprise application support environments and core operations business processes (Order-to-Cash, Procure-to-Pay, or equivalent)
• Proven ability to build and execute a multi-year operational strategy in a fast-paced, high-stakes environment
• Demonstrated success influencing without authority across technical and business organizations at the senior level
• Strong analytical mindset with the ability to translate data and operational signals into confident business decisions
• Clear, compelling communicator - comfortable presenting complex topics to executive audiences, * Executive presence and a track record of elevating cross-functional team performance through vision and trust
• Customer obsession - proven history of improving partner and end-user experience through operational decisions
• Hands-on experience applying AI/ML or automation to operations, analytics, or predictive support models
• Proficiency with SAP ECC, S/4HANA, or equivalent enterprise ERP platforms
• Background in NPI or large-scale product launch readiness in a global company
• Master's degree in Engineering, Computer Science, Supply Chain, or related field; MBA a plus
• PMP, Six Sigma, or equivalent program/quality management certification