Senior Analyst - Implementation and Post Onboarding

Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients. Partners with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. Acts as a single point of contact for benefit plan implementation; Mediates and coordinates resolution of all project deliverables and implementation related tasks; Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements; Engages team members to follow through on their responsibilities. Evaluates impact of customer requested exceptions and takes on internal partners to offer reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.

• Support and help direct all aspects of customer benefit plan implementation for self-funded new business clients.
• Partner with internal and external stakeholders to proactively identify and address implementation risks and critical issues.
• Act as a single point of contact during the implementation process for assigned clients.
• Coordinate and track all project deliverables, ensuring timelines, milestones, and quality standards are met.
• Assist in developing and executing implementation strategies aligned with customer expectations and business requirements.
• Ensure implementation of activities align with performance guarantees and service commitments.
• Facilitate communication across teams to ensure accountability and follow-through on deliverables during and post hand off of groups to renewal.
• Participate in client meetings, including kickoff calls, status updates, and readiness reviews as needed.
• Create and run reporting for renewing groups post implementation.

• Experience in Operations, IT, Healthcare Administration, or related field (or equivalent experience)
• 0-2 years of experience in project coordination, operations, customer service, or related field
• Strong organizational and time-management skills
• Excellent communication (written and verbal)
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams)

Preferred Qualifications

• 5 years of healthcare experience.
• Internship or coursework related to project management or system implementation.
• Exposure to tools such as Salesforce, project tracking tools (quickbase), or reporting systems.
• Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems., * Associate's degree or High School Diploma and equivalent experience

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.