Enterprise Applications Service Manager

Robert Half
De Soto, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 110K

Job location

Remote
De Soto, United States of America

Tech stack

Business Software
Oracle Fusion Middleware
Enterprise Software Applications

Job description

Join a global manufacturing organization undergoing significant technology transformation. We are seeking a hands-on, customer-focused Enterprise Applications Service Manager to lead support operations, drive continuous improvement, and serve as the key escalation point for critical business applications and ERP services.

What You'll Do

  • Lead enterprise application and ERP support services within a global environment. - Manage escalations, service delivery performance, and strategic vendor relationships. - Drive process improvements, automation initiatives, and operational efficiencies. - Coordinate application updates, releases, and change management activities. - Partner with business and IT leaders to enhance service quality and user experience. - Establish and promote best practices for service management and continuous improvement.

Requirements

5+ years of experience in IT Service Management, Service Delivery, Application Support, or related leadership roles. - Experience supporting ERP and enterprise business applications in a complex organization. - Strong vendor management, stakeholder engagement, and problem-solving skills. - Proven success improving processes, reducing operational inefficiencies, and driving automation. - Excellent communication and influence skills across technical and business teams. - Manufacturing industry experience is a plus. - Oracle Fusion experience is beneficial but not required.

Benefits & conditions

High-impact role supporting global business operations. - Opportunity to lead service excellence and continuous improvement initiatives. - Flexible hybrid or remote work arrangement. - Competitive compensation, bonus potential, and strong career growth opportunities.

If you're passionate about service delivery, operational excellence, and driving meaningful business improvements, we'd love to hear from you.

  • For immediate and confidential consideration, please APPLY and EMAIL YOUR RESUME to MEREDITH CARLE . My email can be found on my LinkedIn page. Also, you may contact me at 515-303-4654. Or one click apply on our Robert Half web

Apply for this position