Technical Program Manager - AI sales user experience

Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. As part of the AI Strategy & Business Innovation team, you will help transform the sales and support services experience through advanced artificial intelligence, with a keen focus on elevating user experience at every interaction. You will directly influence how AI can make sales operations smoother and smarter, positively impacting both internal teams and customers.

In this AI sales user experience role, you will combine program management expertise and technical acumen to identify opportunities for process improvement in sales, drive cross-disciplinary collaboration, and ensure that user-centric AI solutions are implemented with measurable impact. Your insights will enhance decision making and efficiency, ensuring that our teams exceed their goals while delivering value to clients and Microsoft's mission. You will play a pivotal role in enabling sales efficiency and bringing innovative AI-powered solutions to life.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Helps deliver sales enablement and field support, participates in business deals, creates strategic partnerships, and participates in pre-sales meetings with customers.
• Identifies highly complex opportunities and gaps within products or functional areas, leveraging artificial intelligence to generate insights and facilitate decision making, and leads engagements to gather feedback and drive improvements.
• Works with cross-functional teams to design architecture and integrated customer solutions for complex technical needs, ensuring the integrity and relevance of AI-generated insights.
• Defines program goals and prioritizes deliverables based on organizational needs, manages risks using data-driven approaches, and provides recommendations for continuous improvement.
• Creates relationships and collaborative models to drive orchestration and alignment across business units, aggregating status updates and influencing leadership on key objectives.

Required/minimum qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects., * Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 2+ year(s) of experience with user interfaces

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.