Journeyman IT Help Desk Specialist

GD Resources is seeking two experienced Journeyman IT Help Desk Specialists to provide advanced desktop and endpoint support services at the Congressional Budget Office (CBO) in Washington, DC. The selected candidates will support approximately 275 agency users by delivering Tier II technical support, resolving hardware and software issues, deploying and maintaining enterprise endpoints, and assisting with modernization initiatives across Windows, macOS, iOS, and Android environments. The successful candidates will work closely with Service Desk personnel, Network Operations, Cybersecurity, and Engineering teams to ensure secure, reliable, and high-quality IT support. Place of Performance Congressional Budget Office (CBO) Washington, DC 20515 Work Schedule: Monday Friday, 8:30 AM 5:00 PM (40 hours per week). Occasional after-hours support may be required during outages or emergencies., Provide Tier II desktop support for Windows, macOS, and mobile devices. Install, configure, troubleshoot, and maintain desktops, laptops, printers, and peripheral equipment. Deploy and image Windows and macOS systems using enterprise imaging tools. Configure and support iOS and Android mobile devices within enterprise Mobile Device Management (MDM) platforms. Troubleshoot Microsoft Entra ID (Azure AD), Active Directory, Multi-Factor Authentication (MFA), and identity-related issues. Support endpoint management platforms including Microsoft Intune, JAMF, Ivanti, and KACE. Perform software installations, upgrades, firmware updates, and security patch management. Resolve hardware, operating system, application, networking, and connectivity issues. Support conference room technology and audiovisual equipment. Create and maintain technical documentation, standard operating procedures, and knowledge base articles. Assist with workstation deployments, hardware refreshes, data migrations, and equipment inventory. Collaborate with Engineering, Network Operations, and Cybersecurity teams on incident response, vulnerability remediation, and endpoint modernization initiatives. Maintain compliance with agency security policies and Zero Trust principles. Participate in periodic IT projects and technology improvement initiatives., Microsoft Certified: Endpoint Administrator Associate Apple Certified IT Professional AWS Certified Cloud Practitioner ITIL Foundation Certification Experience supporting hybrid cloud and AWS environments. Experience working in a federal government environment. Security Requirements Selected candidates must successfully complete all required federal security onboarding requirements, including: Favorable background investigation FBI fingerprinting IT Security Awareness Training Execution of Non-Disclosure Agreement (NDA) Compliance with all Congressional Budget Office security requirements, Connsci is seeking a Sr. IT Help Desk Specialist to provide Tier I through Tier III end-user support for a federal agency. This position serves as a senior technical resource withi…

• 11 hours ago
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Clearance/Background: Ability to successfully complete a federal background investigation, fingerprinting, and all required security onboarding requirements., Minimum 3 years of experience providing enterprise IT Help Desk or Desktop Support services. Experience supporting Windows 10/11 and macOS environments. Experience with Microsoft Intune, JAMF, Ivanti, KACE, or similar endpoint management platforms. Experience supporting Microsoft Entra ID (Azure AD), Active Directory, and Multi-Factor Authentication. Experience deploying, imaging, and configuring enterprise workstations. Strong troubleshooting skills for hardware, software, networking, and mobile devices. Excellent customer service, communication, and problem-solving skills. Ability to work independently while supporting multiple priorities in a fast-paced environment.

• Washington DC PLEASE NOTE: It is a 100% Onsite Position in Washington, DC Schedule: Monday-Friday, 8:30 AM to 5:00 PM (Approx. 40 hours/week) Must be a U.S. citizen, lawful permanent …

• 2 days ago